Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Familiar Databases
Languages
Timeline
Generic
Open To Work

Nanette Akers

customer care
Ashland,Ohio

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Patient Services Team LeadPatient Services RepresentativeRegional SupervisorMedical Technician

Work Type

Full Time

Location Preference

Remote

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balance

Summary

Reliable business professional with strong organizational skills. Skilled at developing and meeting productivity goals. Proven track record handling multiple projects simultaneously with a high degree of accuracy.

Professional with high standards and results-driven approach, equipped for Services Team Lead role. Extensive experience in managing teams to deliver exceptional service and operational efficiency. Known for strong focus on team collaboration and adaptability to changing needs. Expertise in conflict resolution and strategic planning.

Knowledgeable [Desired Position] with solid background in leading service teams. Demonstrated ability to enhance team performance and streamline processes, achieving notable improvements in customer satisfaction. Proven skills in team collaboration and problem-solving.

Experienced with team leadership, focusing on driving service excellence. Utilizes effective communication and organizational skills to ensure smooth operations and high team morale. Track record of successful project management and conflict resolution.

Experienced [Job Title] bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Steadfast [Job Title] employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience

Work History

Patient Services Team Lead

Village Medical
Remote
11.2023 - Current
  • Enhanced overall team performance by providing regular feedback, and skill development opportunities.
  • Streamlined registration process for improved patient's experience and representative's work flow.
  • Increased patient satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Collaborated with healthcare providers to ensure timely delivery of test results and care plans.

Patient Services Representative

Village Medical
Remote
08.2022 - 11.2023
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Streamlined check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Exceeded all KPIs 11/12 months of 2023.

Regional Supervisor

Maverick Health
Wallback, WV
06.2021 - 08.2022
  • Staffing, payroll, care management, onboarding, and offboarding.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
  • Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.

Medical Technician

Colonial Manor Skilled Nursing Center
Loudonville, OH
06.2014 - 04.2020
  • Enhanced patient care by conducting thorough diagnostic tests and providing accurate results.
  • Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
  • Collaborated with fellow technicians to troubleshoot complex cases, resulting in successful patient outcomes.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.

Education

High School Diploma -

Tonopah High School
Tonopah, NV
06-1989

Skills

  • Production Monitoring
  • Schedule Management
  • Trend tracking
  • Performance monitoring
  • Workplace Safety
  • Coaching and Mentoring
  • Talent Acquisition
  • Payroll processing
  • Onboarding and Orientation
  • Training
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication

Additional Information

  • Certified Nursing Assistant
  • BLS Certification
  • CPR Certification

Familiar Databases


• QuickBook
• Google Suite

  • Skype
  • Zoom
  • Salesforce
  • CRM
  • Taleo (Applicant Tracking Systems)
  • Workday
  • Matrix
  • Absence One
  • Power BI
  • Kronos/ADP (Payroll Systems)
  • AthenaOne
  • Kareo/Practice Fusion/You Call MD
  • Avaya
  • Avaya Oasis
  • Ring Central
  • Clarify
  • Seibel
  • Greenhouse Recruiting/Onboarding

Languages

English

Timeline

Patient Services Team Lead

Village Medical
11.2023 - Current

Patient Services Representative

Village Medical
08.2022 - 11.2023

Regional Supervisor

Maverick Health
06.2021 - 08.2022

Medical Technician

Colonial Manor Skilled Nursing Center
06.2014 - 04.2020

High School Diploma -

Tonopah High School
Nanette Akerscustomer care