Yanet Garcia
Manor,TX
Summary
Highly-motivated and Compassionate Patient Services Team Lead with 7 years of experience with leadership and quality care. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings. Strong worth ethic, adaptability, desire to take on new challenges and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Patient Services Team Lead
Austin Regional Clinic
Round Rock, TX
08.2016 - Current
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Made referrals/audits for ENT and Dermatology whilst checking Insurance policies and Benefits
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- CBO Site Request
- Birth Control benefits
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Surgery Tickets for Podiatry
- Resolved customer complaints and adjusted policies to meet changing needs.
- Orthopedic Injections benefits and authorizations
- Trained new employees to meet job requirements.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Managed schedules for urgent care and Pediatric Providers to keep shifts properly staffed for patients.
- Issues money and deposits for the clinic
- Surgery, Allergy, and Home Health, Charges
Education
Reagan High School
Austin, TXSkills
- Patient Scheduling Proficiency
- Insurance claims and Referrals
- Training and Mentoring
- Customer Service
- Bilingual
Timeline
Patient Services Team Lead
Austin Regional Clinic
08.2016 - Current
Reagan High School