Alexus Eastes
Swayzee,IN
Summary
Professional with extensive experience in patient care coordination and workflow optimization within healthcare settings. Successfully led a team of patient service representatives to enhance operational efficiency, implementing new scheduling protocols that significantly improved appointment management and reduced patient wait times. Developed and maintained effective communication strategies to ensure accurate information dissemination while safeguarding patient privacy in compliance with HIPAA regulations. Proven ability to train and mentor staff, fostering a collaborative environment focused on delivering high-quality patient service.
Overview
5
5
years of professional experience
2014
2014
years of post-secondary education
Work History
Patient services team lead
Midwest Eye Consultants
Marion, Indiana
12.2020 - Current
- Led a team of patient service representatives to enhance workflow efficiency and improve patient satisfaction scores.
- Implemented new scheduling protocols that streamlined appointment management and reduced patient wait times significantly.
- Trained and mentored staff on best practices in patient care and service delivery, fostering a collaborative team environment.
- Collaborated with healthcare providers to coordinate patient services, ensuring compliance with industry standards and regulations.
- Developed and maintained patient communication strategies to ensure accurate information dissemination and enhance engagement.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Marion High School
Marion, IndianaSkills
- Patient care coordination
- Appointment management
- Workflow optimization
- Patient satisfaction improvement
- Communication strategy
- HIPAA compliance
- Patient engagement
- Escalation resolution
- Scheduling protocols
Timeline
Patient services team lead
Midwest Eye Consultants
12.2020 - Current
Marion High School