Janet Lynch
Germantown,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Team Lead
Kettering Health Network
Dayton, OH
01.2018 - Current
- Developed strategies for providing exceptional patient experiences.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Managed workflow and delegated tasks accordingly.
- Assisted in developing training programs for new hires.
- Ensured compliance with company policies and regulations.
- Actively participated in the development of department goals and objectives.
- Investigated potential issues or problems identified by patients.
Phlebotomy Team Lead
Kettering Health Network
Dayton, OH
01.2018 - Current
- Directed and coordinated the work of phlebotomists to ensure efficient department operations.
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Ensured that all supplies necessary for successful completion of duties were available at all times.
- Participated in continuing education programs related to laboratory practices and techniques.
- Responded quickly to emergency situations involving patients or staff members.
- Followed up on pending orders or test results in order to expedite delivery time frames.
- Adhered strictly to HIPAA guidelines regarding confidentiality of patient information at all times.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Verified collection orders and communicated discrepancies to nurses.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
Education
GED -
Newport High School
Newport Ky01-2015
Skills
- Strong leadership
- Training and mentoring
- Attention to Detail
- Active Listening
- Collaboration and Teamwork
- Problem-solving abilities
- Adaptability
- Self Motivation
- Employee Training
Accomplishments
- Most Colaborative Team member
Certification
- Phlebotomy Certification
References
References available upon request.
Timeline
Patient Services Team Lead
Kettering Health Network
01.2018 - Current
Phlebotomy Team Lead
Kettering Health Network
01.2018 - Current
GED -
Newport High School