Rosalyn Fizer
New Orleans,Louisiana
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Highly knowledgeable with wealth of healthcare experience
Overview
28
28
years of professional experience
Work History
Patient Acces Team Lead
LCMC Health New Orleans East Hospital
11.2025 - Current
- Guided patient access representatives in securing required materials to optimize patient interactions.
- Oversee Patient Access Representatives, ensure that the Representatives adhere to compliant patient liability collection techniques before, during and after date of service as well as assist with cross-training and/or support of multiple functions across all patient and payer types.
- Acting in a team lead capacity through on-shift assignment.
- Responsible for leading the activities that occur during any shift that he/she is assigned to.
- Including staff movement to meet patient/provider demand, point-of-service/patient-facing interactions relating to the patient registration and admission process as well as ensure patient satisfaction.
- Performing scheduling, registration, patient authorization and admission, reception and discharge functions.
Patient Access Associate
Tulane Lakeside Hospital
03.2022 - 11.2025
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal
- Facilitated timely check-in by greeting visitors and establishing purpose of visits
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Carried out front office duties utilizing data entry skills in framework of medical database
- Registered and verified patient records before triage with most up-to-date information.
- Managed patient registration processes to ensure accuracy and compliance with healthcare regulations.
- Coordinated insurance verification procedures to streamline patient access and minimize delays.
- Trained new staff on patient access protocols, ensuring adherence to organizational standards.
- Analyzed patient flow metrics to identify bottlenecks and recommend process improvements.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
Patient Access Representative
Ochsner Health
10.2023 - 07.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Patient, Team Lead
East Jefferson General Hospital
03.2019 - 02.2022
- Demonstrated eagerness to master new tasks while engaging positively with all interactions.
- Delivered exceptional patient service and experience.
- Comprehended HIPAA confidentiality, healthcare insurance portals, and protocols, ensuring medical and financial compliance.
- Facilitated registration process adhering to quality and wait time standards.
- Collected essential information for hospital records and billing, obtaining requisite patient signatures and informing them about directives and compliance forms.
- Handled verification of insurance coverage, pre-certification authorization, payment collection, and chart preparation for patient consultations.
- Executed clerical duties including phone answering, message taking, and document processing.
- Trained new hires in registration procedures.
- Generated timely weekly reports.
- Assisted supervisor in scheduling for 13 registration areas.
- Supported supervisor by fielding calls from registration team.
- Adapted to cover all registration areas as needed.
Patient Service Representative
LSU Healthcare Network
12.2018 - 01.2019
- Answers clinic telephones, responds to patient inquiries, and obtains detailed messages
- Obtain and update patient demographics, insurance, and/or financial information
- Protect the health care privacy of patients by strictly following HIPAA regulations
- Register, verify insurance, and assemble patient medical charts in preparation for daily encounters
- Schedule patient appointments including new, established, and referral visits
- Collect co-pays and payments for patient visits and/procedures
- Prepare daily deposit forms and weekly cash collections reports
- Advise patients on insurance specific guidelines
Patient Service Representative
TriWest Healthcare Alliance
08.2014 - 10.2014
- Initiate calls to Veterans to educate them on their health care options and choices
- Reach out to health care professionals in the community to coordinate medical appointments and follow-up care needs for Veterans
- Provide customer service to Veterans and health care professionals through the course of their health care journey
- Follow processes of the Department of Veterans Affairs (VA) program and perform all tasks in a courteous and professional manner
- Protect the health care privacy of patients by strictly following HIPAA regulations
- Research systems to find missing information; coordinate with other TriWest departments to resolve issues
- Work in a variety of technologies to perform required tasks
- Manage prioritized tasks in a time-sensitive environment.
Senior Call Center Representative
Peoples Health
07.2012 - 08.2014
- 40 Hours)
- Performed outbound and inbound calls to member/customers who were transitioning into a new health plan
- Verified information received one new enrollment request applications
- Focused proactive and timely problem resolution of both organizational and member based issues
- Documented and responded to all issues presented by internal departments via Contact Service Form (CSF), Internal Service Forms (ISF) and e-mail as needed to facilitate the internal resolution and documentation of provider related issues in a timely manner
- Assist in development and implementation of process and procedures as needed based on CMS regulations and departmental goals and objectives
- Implement and conduct consistent and deliberate quality monitoring of processes and procedure based on CMS regulations and departmental goals and objectives
- Identify training needs, opportunities and effectiveness by objectively identifying staff weaknesses, strengths and improvements
- Compile statistical data and write narrative reports summarizing quality assurance findings allowing management to coach appropriately
- Serve as a resource regarding quality issues that impact the department
- Monitor MedicareCRM to ensure Outbound Verification Calls are be completed in a timely manner.
Support Staff
Peoples Health
07.2011 - 07.2012
- (40 Hours)
- Performed outbound and inbound calls to member/customers who were transitioning into a new health plan
- Verified information received on enrollment request applications
- Focuses on proactive and timely problem resolution of both organizational and member based issues
- Documented and responded to all issues presented by internal departments via Contact Service Form (CSF), Internal Service Forms (ISF) and e-mail as needed to facilitate the internal resolution and documentation of provider related issues in a timely manner.
Key Holder
Annas Linens Inc
04.2011 - 07.2011
- (24 Hours)
- Accepted and processed customer returns
- Counted out cash drawers and balanced totals
- Rotated stock according to dates and protocols
- Oversaw team of 8 employees
- Directed customers to correct store locations
- Processed cash, credit, debit and check payments
- Improved customer service by projecting friendly and knowledgeable attitude
- Trained and Mentored new employees
- Completed store opening and closing procedures
- Monitored security areas during busy periods
- Broke down boxes and disposed of trash
- Opened inventory boxes and restocked shelves
- Worked with the management team to implement the proper division of responsibilities
- Supervised and directed all merchandise and shipment processing
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Identified potential shoplifters and alerted management.
Relationship Banker
Capital One Bank
09.2007 - 08.2010
- (40 Hours)
- Maintained friendly and professional customer interactions
- Collected member loan payments
- Executed wire transfers, stop payments and account transfers
- Advised clients on mortgage, educational and personal loans
- Opened accounts
- Met with clients to generate new business and negotiate contracts
- Contacted potential clients to pursue sales and gather funds
- Processed exchange and foreign currency
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Assistant Manager
Annas Linens Inc
04.2004 - 09.2007
- Immediately addressed problems with customers to promote quick and successful resolution
- Managed the scheduling for store shifts so that there was proper staffing at all times
- Processed payments for credit and debit cards and returned the proper change for cash transactions
- Communicated clear expectations and goals to each team member
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Monitored security and handled incidents in a calm and professional manner
- Coached the team on effective upselling and cross-selling methods.
Sales Associate
Macys Inc
10.1998 - 04.2004
- Greet customers, providing product knowledge of merchandise
- Direct customers to fitting rooms, and completing transactions on the cash register
- Process payments, apply coupons and promotional codes, issuing receipts, and bagging items upon the conclusion of transactions.
Education
Human Resource Assistant - Business Administration And Management
Delgado Community College
New Orleans, LA05.2026
Pre - Nursing
University of New Orleans
New Orleans, LAHigh School Diploma - undefined
St. Mary's Academy
New Orleans, LA1998
Skills
- Appointment scheduling
- Patient greeting
- Data collection and management
- Issue and Complaint Resolution
- Insurance Coordination
- Confidentiality
- Communications
- Relationship building
- Customer service focus
- Client service
- Multi-tasking strength
- Problem-solving
- Verbal and written communication
- Independent and team oriented
- Analytical thinking
- Quick learner
- Multi-line phone talent
- Cash handling
- Management
- Sales
- Medical insurance
- EMR Systems
- Medical Terminology Understanding
- Phone and Email Etiquette
- Patient Registration
- Insurance Verification
- Employee training
- Patient care coordination
- Employee supervision
- Training and mentoring
- Patient relations
- Epic systems
Timeline
Patient Acces Team Lead
LCMC Health New Orleans East Hospital
11.2025 - Current
Patient Access Representative
Ochsner Health
10.2023 - 07.2025
Patient Access Associate
Tulane Lakeside Hospital
03.2022 - 11.2025
Patient, Team Lead
East Jefferson General Hospital
03.2019 - 02.2022
Patient Service Representative
LSU Healthcare Network
12.2018 - 01.2019
Patient Service Representative
TriWest Healthcare Alliance
08.2014 - 10.2014
Senior Call Center Representative
Peoples Health
07.2012 - 08.2014
Support Staff
Peoples Health
07.2011 - 07.2012
Key Holder
Annas Linens Inc
04.2011 - 07.2011
Relationship Banker
Capital One Bank
09.2007 - 08.2010
Assistant Manager
Annas Linens Inc
04.2004 - 09.2007
Sales Associate
Macys Inc
10.1998 - 04.2004
High School Diploma - undefined
St. Mary's Academy
Human Resource Assistant - Business Administration And Management
Delgado Community College
Pre - Nursing
University of New Orleans