Kayla Meyer
Lincoln,Nebraska
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management and personnel training. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Works great alone or with others and consistently exceeds expectations. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
Work History
Credit/Claims, Processing Support Team, Team Lead
FirstMark (Nelnet)
Lincoln, NE
01.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Provided support to junior staff during peak periods of workloads.
Back Office Representative II
FirstMark (Nelnet)
Lincoln, NE
01.2021 - 01.2022
- Ensured compliance with all applicable laws and regulations relating to the student loan industry.
- Reviewed and verified applications for accuracy and completeness.
- Processed enrollment requests, including data entry into system database.
- Collaborated with other departments to ensure accurate processing of enrollments.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Verified student eligibility according to established criteria.
- Identified opportunities for process improvement and recommended solutions.
- Developed training materials for new staff members on enrollment processes.
EP Representative II
Nelnet
08.2020 - 02.2021
- Performed data entry tasks related to loan applications and documentation.
- Participated in training sessions related to new policies or procedures concerning student loans.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Filed and maintained loan records.
Dance Instructor
Independent Contractor
01.2013 - 08.2020
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Provided individual feedback on student performance to help them improve their skills.
- Created choreography routines for soloists and groups based on specific themes or stories.
- Assisted in designing costumes for performances according to the theme or story line chosen.
- Created a safe environment where students can learn without fear of criticism or judgment.
Education
Associate of Science - Science Education
Southeast Community College
Lincoln, NE12-2020
Some College (No Degree) - Health Sciences
Southeast Community College
Lincoln, NESome College (No Degree) - Nursing Science
BryanLGH College of Health Sciences
Lincoln, NESkills
- Performance Monitoring
- Regulatory Compliance
- Trend Tracking
- Key Performance Indicators
- Quality Control
- Performance Improvement
- Operations Management
- Complaint Resolution
- Coaching and Mentoring
- Employee Engagement
Affiliations
- Line Dancing
- Cheerleading
- Activities with my children
- Reading
Accomplishments
- Often receive recognition in current position for going above and beyond to assist others
- Recognition given for finding and troubleshooting an issue with a conversion of system records
- National Honors Society Invitee 2020
- Southeast Community College Deans List
Timeline
Credit/Claims, Processing Support Team, Team Lead
FirstMark (Nelnet)
01.2022 - Current
Back Office Representative II
FirstMark (Nelnet)
01.2021 - 01.2022
EP Representative II
Nelnet
08.2020 - 02.2021
Dance Instructor
Independent Contractor
01.2013 - 08.2020
Associate of Science - Science Education
Southeast Community College
Some College (No Degree) - Health Sciences
Southeast Community College
Some College (No Degree) - Nursing Science
BryanLGH College of Health Sciences
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