Kyle Mordon
Coconut Creek,FL
Summary
Motivated Team Lead/ Analytical professional possessing excellent leadership and planning abilities; with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Monitors, trains, and encourages employees to improve skills and meet demanding targets.
Overview
11
11
years of professional experience
Work History
Credit Collection Team Lead
ABB Optical Distributor Group
Coral Springs, FL
05.2013 - 12.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Rotated through series of different stations based on team needs.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Documented production levels and materials used to keep management informed.
- Reviewed completed work to verify consistency, quality and conformance.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Analyzed customer payment histories to assess credit risk profiles.
- Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Provided training sessions for new staff members on credit analysis techniques.
- Requested financial documents from customers.
Education
Psychology
Florida Agricultural And Mechanical University
Tallahassee, FLHigh School Diploma -
Nova High School
Davie, FLSkills
- Schedule Management
- Production Monitoring
- Trend Tracking
- Performance Monitoring
- Regulatory Compliance
- Oral and Written Communications
- Risk Assessment
- Credit Decision Making
- Credit Analysis
- Goal-Oriented
Timeline
Credit Collection Team Lead
ABB Optical Distributor Group
05.2013 - 12.2023
Psychology
Florida Agricultural And Mechanical University
High School Diploma -
Nova High School
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