Jamie Drennen
Alachua,FL
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years.
Overview
16
16
years of professional experience
Work History
Front Desk Medical Receptionist
Digestive Disease Associates
2020.09 - 2023.12
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Patient Access Representative
Mercy Hospital St. Louis
2017.07 - 2023.03
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Director
Abide With Me
2008.03 - 2014.05
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Evaluated company documentation to verify alignment with regulatory requirements.
Education
Associate of Arts - Nursing
Jefferson College
Hillsboro, MOGED -
East Central College
Union, MO05.2001
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Payment Collection
- Office Administration
- Patient Relations
- Medical Billing
- Microsoft Office
- Telephone Etiquette
- Front Desk Operations
- Medical Terminology
- HIPAA Guidelines
- Appointment Scheduling
- Medical office administration
Timeline
Front Desk Medical Receptionist
Digestive Disease Associates
2020.09 - 2023.12
Patient Access Representative
Mercy Hospital St. Louis
2017.07 - 2023.03
Director
Abide With Me
2008.03 - 2014.05
Associate of Arts - Nursing
Jefferson College
GED -
East Central College
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