Sheila Armas
Tampa,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Digestive Disease Associates Of Central Florida
Wesley Chapel , FL
2019.10 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Customer Service Associate
Instacart At Publix
Tampa , FL
2019.05 - 2021.06
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 50 customers per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Lifted up to 40 pounds at once and used forklift to move heavier loads.
- Conducted inventory counts by adding each item in stock and documenting.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Winn Dixie
Tampa , FL
2019.01 - 2019.05
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 40 costumers per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Associate of Science - Medical Assistant
Concorde Career College
Tampa, FL12.2021
Skills
- Problem Anticipation and Resolution
- Social Perceptiveness
- Treatment Room Preparation
- Updating Medical Records
- Clinical and Operational Judgement
- Coordinating Drug Refills
- Completing Insurance Forms
- Multi-Line Telephone System Operation
- Patient Relations
- Pharmacy Relations
- Operating EKG Equipment
- Examination Preparation
- Diagnostic Testing
- Cleaning and Organizing
- Transcription and Dictation
- Electronic Charting
- Medical Supply Monitoring
- Height and Weight Measurement
- Charting Expertise
- Monitoring Patient Progress
- Proper Sterilization Techniques
- Medical History Collection
- Medical Billing
- Medical Histories and Vital Statistics
- Insurance Claims
- Medical Coding
- Inventory and Supply Management
- HIPAA Compliance
- Documentation Procedures Expertise
- Medical Procedures Understanding
- EMR Systems
- Proper Waste Disposal
- Patient Preparation and Assistance
- Taking Vital Signs
- Patient Data Gathering
- Explaining Instructions
- Phlebotomy Functions
- Hazardous Waste and Disposal
- Sharps Disposal
- Performing EKGs
- Lab Specimens and Collections
- Patient History Documentation
- Vitals Collection and Documentation
- CPR Certified
- Medical records
- Check-in Patients
- Check-out Patients
- Schedule Appointments
- Schedule Procedures
- Taking Copays and Balances
- See over 75 patients a day
- Translate for Spanish speaking patients
- Familiar with Eclinicals System
- Prior Authorization for medications
- Multiline Phone Use
- Insurance Verification
- Bilingual
- BLS Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
Digestive Disease Associates Of Central Florida
2019.10 - Current
Customer Service Associate
Instacart At Publix
2019.05 - 2021.06
Cashier
Winn Dixie
2019.01 - 2019.05
Associate of Science - Medical Assistant
Concorde Career College
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