Jamie Durbin
Student
Las Vegas,NV
Summary
High-energy Student Volunteer currently finalizing Bachelor’s degree in Psychology and prepared to contribute to organizational success while developing new skills and gaining real-world experience. Highly organized and responsible with strong communication and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Salon Manager
Sharkey's Cuts For Kids
Las Vegas, NV
08.2020 - Current
- Supported children's emotional needs by using positive reinforcement to promote patience and other good behaviors in children in salon environment
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Managed cash flow, business transactions, banking and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Server Trainer
Olive Garden, Restaurant Inc
Darden, CA
01.2017 - 08.2020
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Hospitality Specialist
Lake Powell Resort and Marina- Aramark
Halls Crossing, Utah
06.2016 - 12.2016
- Increased customer service ratings significantly through personable service.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Bachelor of Arts - Psychology
University of Nevada - Las Vegas
Las Vegas, NV06.2023
Associate of Arts - Social and Behavioral Sciences
Mt San Jacinto College
Menifee, CA05.2020
Some College (No Degree) - Psychology
California State University - San Bernardino
San Bernardino, CASkills
- Time Management
- Critical Thinking
- Reading Comprehension
- Customer Satisfaction
- Microsoft Word
- Language Skills
- Google Drive
- Telephone Etiquette
- Attention to Detail
- Proofreading and Editing
- Team Collaboration
- Verbal and Written Communication
- Information Research and Sourcing
- Cash Register Operations
Languages
American Sign Language
Professional Working
Spanish
Elementary
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Salon Manager
Sharkey's Cuts For Kids
08.2020 - Current
Server Trainer
Olive Garden, Restaurant Inc
01.2017 - 08.2020
Hospitality Specialist
Lake Powell Resort and Marina- Aramark
06.2016 - 12.2016
Bachelor of Arts - Psychology
University of Nevada - Las Vegas
Associate of Arts - Social and Behavioral Sciences
Mt San Jacinto College
Some College (No Degree) - Psychology
California State University - San Bernardino
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