Jamie Ellis
Mcalester,OKLAHOMA
Summary
Dedicated professional with strong background in providing evidence-based coaching services to individual. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Behavior Coach
AbleTo
02.2024 - Current
- Deliver remote behavioral health coaching
- Personalize your clients’ program experience to their needs and goals with a focus on client satisfaction and engagement with the program
- Identify and respond to high-risk participant encounters with elevated safety
concerns, following company protocols - Manage and monitor process and procedure documents
- Conduct weekly call and chart audits
- Provide supportive and actionable feedback
- Conduct mentor sessions
- Implement and conduct protocol and skill development training sessions
- Various administrative support responsibilities that include but are not limited;
calendar management, Process and Procedure creation and management, etc. - Participate in monthly team meetings and Town Halls.
- Maintain the highest standards of confidentiality as described in HIPAA Privacy &
Security policies, and ensure compliance with annual training requirements.
Coach Lead
AbleTo
04.2022 - 02.2024
- Provide weekly and bi-weekly audits of coach charts and participant calls
- Provide feedback to coaches on strengths and opportunities for growth
- Support new hire training
- Support coaching skills training
- Coordinate across teams to manage group coaching schedules
- Provide daily and weekly backend reporting on caseloads, member attendance, and overall coach performance
- Deliver remote behavioral health coaching
- Personalize your clients’ program experience to their needs and goals with a
focus on client satisfaction and engagement with the program - Identify and respond to high-risk participant encounters with elevated safety
concerns, following company protocols
Coach Operations Coordinator
Sanvello
09.2020 - 04.2022
- Improve operations efficiencies
- Assist with workflow development
- Participate in coaching pilots
- Develop Live Group Session Content & Training
- Manage Live Group Session scheduling
- Manage coach PTO coverage process
- Manage coach assignment and disconnect processes
- Manage Emergency Response Team scheduling
- Audit coach re-engagement Messages
- Audit live coaching sessions
- Support New Hire Training Courses/Topics
Personal Trainer
The Exercise Coach
01.2019 - 06.2021
- Provide one-on-one training with clients
- Develop exercise prescription for new clients with continuous reevaluation of program
- Support clients in development of nutrition plan
- Conduct group coaching session for up to four clients simultaneously
Mental Health Coach
Sanvello
07.2019 - 09.2020
- Provide coach services to members through in-app messaging
- Manage a case load of 500+ members
- Deliver live coaching session via virtual platform
- Collaborate with therapists with shared member workload
- Support training and onboarding of new coaching classes
- Provide customer support through various channels of contact
Health Transformation Coach
Real Appeal
05.2018 - 07.2019
- Support members through a yearlong weight loss program
- Educate members on healthy lifestyle program
- Deliver 30 hours of live coaching sessions weekly via virtual platform controller
Controller
Legacy Chrysler Dodge Jeep Ram
06.2017 - 05.2018
- Support all Human Resource functions including payroll, onboarding, training, employee terminations
- Internal accounting functions
- Oversight of 5 direct report employees
- Management of business office daily activities
Store Manager
Sunrise Oilfield Supply
11.2012 - 06.2017
- Management of daily store activities
- Oversight of 15 direct report employees
- Inventory control and vendor relations
- Development of yearly budget
- Promotion of sales with yearly revenue expectations of $15million
Education
MBA - Health And Human Performance
Fort Hays State University
12.2017
BBA - Human Resource Management
Fort Hays State University
05.2015
Skills
- Active Learning
- Self-awareness
- Positive Reinforcement
- Verbal and written communication
- Complex Problem-Solving
- Collaborative Approach
- Feedback Delivery
- Team Collaboration
- Crisis Intervention
- Case Management
- Client Safety Prevention
- Time Management
Certification
- NBC-HWC - awaiting results
- Weight Management Specialist - American Council on Exercise
- Behavior Change Specialist - American Council on Exercise
- Personal Trainer Certification - American Council on Exercise
- Heath Coach - American Council on Exercise
Timeline
Senior Behavior Coach
AbleTo
02.2024 - Current
Coach Lead
AbleTo
04.2022 - 02.2024
Coach Operations Coordinator
Sanvello
09.2020 - 04.2022
Mental Health Coach
Sanvello
07.2019 - 09.2020
Personal Trainer
The Exercise Coach
01.2019 - 06.2021
Health Transformation Coach
Real Appeal
05.2018 - 07.2019
Controller
Legacy Chrysler Dodge Jeep Ram
06.2017 - 05.2018
Store Manager
Sunrise Oilfield Supply
11.2012 - 06.2017
MBA - Health And Human Performance
Fort Hays State University
BBA - Human Resource Management
Fort Hays State University
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