JAMIE ENDERSEN
San Tan Valley,AZ
Summary
Versatile and dependable Patient Care Technician with comprehensive experience in critical care, surgical, and pediatric units. Recognized for supporting high-volume, fast-paced hospital environments while providing exceptional patient care, including pre-op and post-op support, burn and wound care, psychiatric observation, and float assignments across multiple units. Skilled at maintaining safety, infection control, and patient comfort while assisting nurses and multidisciplinary teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Perioperative Patient Care Technician
Mercy Gilbert Medical Center
2024.07 - Current
- Prepared patients for surgical procedures by assisting with gowning, hygiene, and pre-op protocols
- Conducted pre-operative intake assessments, including NPO status, diabetes screening, height, weight, and vital signs
- Collected, labeled, and transported specimens to the laboratory in a timely manner
- Prepared and organized patient charts and documentation for upcoming procedures
- Answered call lights and phones, responding promptly to patient and staff needs
- Assisted nurses with patient preparation, including applying cardiac leads, printing ECG strips, placing SCDs, and pre-op shaving
- Submitted IT, biomedical, and facility work orders to ensure operational efficiency
- Turned over and sanitized bays between patients according to infection control standards
- Prepared recovery bays for incoming post-operative patients
- Answered phones and coordinated communication between PACU staff and other departments
- Supported safe patient discharges by providing mobility assistance and escorting patients as needed
- Transported patients to designated areas following recovery
- Supported patients with mobility, ambulation, and fall-prevention measures after surgery
- Observed for signs of complications, including bleeding, respiratory distress, and adverse reactions
- Cleaned, disinfected, and restocked bays to maintain a safe recovery environment
Certified Nursing Assistant
Valleywise Health Medical Center
2023.01 - 2024.05
- Assisted with removal of old dressings, cleansing of wounds, and application of new sterile dressings
- Maintained sterile fields and followed infection control protocols during all wound care procedures
- Observed and reported changes in wound appearance, drainage, or signs of infection
- Supported emergency response efforts during acute patient situations
- Collaborated with nursing staff to streamline dressing change processes and improve workflow
- Assisted nurses in preparing and gathering sterile supplies for burn and wound dressing changes
- Assisted with skin graft care, donor site management, and post-operative wound care
- Provided direct patient care, including bathing, repositioning, feeding, and hygiene assistance
- Supported ICU patients with high-acuity needs, including ventilated and post-operative patients
- Assisted with patient transfers, admissions, discharges, and transports
- Monitored and documented vital signs, intake/output, and patient status changes
- Floated between Burn Med-Surg and Burn ICU, PCU, Pediatrics, Trauma, and Infectious Disease units to support hospital-wide staffing needs
- Served as one-to-one safety sitter for psychiatric and high-risk patients to prevent self-harm and ensure continuous supervision
- Documented patient observations and safety checks per hospital policy
Medical Billing Manager
Thousand Cranes Medical Billing
2007.09 - 2016.01
- Accurately entered patient billing information into multiple computer systems.
- Provided excellent customer service by promptly responding to inquiries from patients, providers, and payers via telephone or email.
- Utilized problem-solving skills to efficiently troubleshoot any issues that arose during the billing process.
- Processed payments in a timely manner to ensure proper reimbursement for services rendered.
- Verified insurance coverage for services provided and submitted claims accordingly.
- Interpreted Explanation of Benefits documents from various payers in order to accurately post payments.
- Researched denied claims or claims requiring additional documentation in accordance with payer requirements.
- Developed and maintained positive customer service relationships with patients, insurance companies, and other medical personnel.
- Performed detailed research on accounts receivable and payment history to ensure accuracy of records.
- Identified discrepancies between invoices and payments received and took appropriate action to resolve them.
- Filed appeals when necessary to obtain maximum allowable reimbursement for services rendered.
- Performed data entry tasks related to invoices, payments, and adjustments.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously while meeting deadlines.
- Resolved customer inquiries regarding billing, charges, and payments.
- Reviewed and posted daily payments.
- Collaborated with physicians to resolve discrepancies between coded diagnoses and actual services rendered.
- Proficient in the use of multiple Electronic Health Record systems.
- Reviewed clinical documentation to identify appropriate diagnosis codes for billing purposes.
- Expertly managed accounts receivable for health care providers.
Cashier
Walgreens
2006.06 - 2007.03
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
Education
Associate in Science (A.S.) - Nursing
Chandler Gilbert Community College
ChandlerCertified in Nursing Assistant - undefined
Arizona Medical Training Institute
Mesa09.2022
GED - undefined
Mesa Community College
Mesa07.2007
Skills
- Patient Relations
- Patient Lifting
- Observing responses
- Condition Monitoring
- Documenting behaviors
- Medical terminology knowledge
- Conducting intakes
- Electronic Charting
- Direct Patient Care
- Mobility Assistance
- Quality Assurance
- Pediatric Care
- Geriatric Care
- Recording vital signs
- Basic Life Support
- Wound care specialist
Certification
- Certified Nursing Assistant
- Basic Life Support
- Article 9 Certification
- First Aid Certification
Timeline
Perioperative Patient Care Technician
Mercy Gilbert Medical Center
2024.07 - Current
Certified Nursing Assistant
Valleywise Health Medical Center
2023.01 - 2024.05
Medical Billing Manager
Thousand Cranes Medical Billing
2007.09 - 2016.01
Cashier
Walgreens
2006.06 - 2007.03
Certified in Nursing Assistant - undefined
Arizona Medical Training Institute
GED - undefined
Mesa Community College
Associate in Science (A.S.) - Nursing
Chandler Gilbert Community College