In providing excellent customer service
Jamie Eppler
Certified Professional Coder-A
Chandler,AZ
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Medical Billing or Coding position to help launch career while achieving company goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
1
1
AAPC certification
1
1
Life and Health Insurance license
4
4
years of professional experience
Work History
Intern
Heart & Rhythm Institute Of Trinity
Chandler, AZ
12.2023 - 01.2024
- Assessed medical codes on patient records for accuracy.
- Adhered strictly to HIPAA guidelines when handling confidential patient information.
- Filed and submitted insurance claims.
- Monitored aging accounts receivable report weekly to identify unpaid balances due.
- Verified accuracy of patient information and insurance data in billing system.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Verified proper coding, sequencing of diagnoses and accuracy of ICD-10 CM and CPT procedures, specifically in Cardiology, Nuclear Medicine and Surgery: Cardiology.
- Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Submitted claims to insurance companies electronically or by mail.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Safeguarded medical records to maintain patient confidentiality.
- Reviewed medical records to meet insurance company requirements.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Categorized health services and assigned specific ICD-10 CM and CPT codes, with modifiers to code to each one.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
- Prepared financial statements that summarize account activity over a period of time.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Ensured timely filing of all claims within established guidelines.
- Developed an understanding of how various insurance plans process claims for reimbursement purposes.
Benefits and Eligibility Representative
WTW via staffing agency
Tempe, AZ
08.2020 - 01.2024
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Utilized CRM software to manage client relationships.
Server
Sushi n U
Tempe, AZ
03.2021 - Current
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked food before serving it to customers.
- Filled condiments and napkin containers during slack periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Some College (No Degree) - Medical Billing and Coding
Arizona College
Mesa, AZSkills
- Anatomy and Physiology
- Payment Posting
- Insurance Verification
- HIPAA Compliance
- Medical Record Security
- Clinical Documentation
- Patient Data Identification
- Claims Processing
- Ethical Standards
- Data Entry
- Medical Terminology
- Scheduling
- Research
- Fast Learner
- Strong Academic Record
- Attention to Detail
- Analytical Mindset
- Billing and Coding
- Multitasking and Organization
- Administrative Tasks
- Administrative Support
- Telephone Etiquette
- Administrative support
- Medical terminology knowledge
- Professional telephone demeanor
- CRM
- Account management
Affiliations
- Volunteer at Feed My Starving Children
- Member of AAPC
Certification
- CPC-A certified by AAPC
- CPR certified
- Level 1 Fingerprint clearance
- Arizona Life and Health insurance license
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Intern
Heart & Rhythm Institute Of Trinity
12.2023 - 01.2024
Server
Sushi n U
03.2021 - Current
Benefits and Eligibility Representative
WTW via staffing agency
08.2020 - 01.2024
Some College (No Degree) - Medical Billing and Coding
Arizona College
- CPC-A certified by AAPC
- CPR certified
- Level 1 Fingerprint clearance
- Arizona Life and Health insurance license
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