Jamie Essien
Dynamic Crisis Responder with extensive experience at The Center For Youth And Family Solutions, adept at case management and conflict resolution. Proven ability to empower clients through effective communication and advocacy, while ensuring compliance with regulations. Skilled in crisis intervention, demonstrating empathy and compassion in high-pressure situations.
Work History
Behavioral Health Advocate
6 MonthsAssisted in responding to mental health crises. Supported development of financial documentation policies. Facilitated referrals to connect clients with resources. Collaborated with various teams to enhance service delivery. Aided police during crisis situations. Provided support to fire department in crisis events. Established contacts with local businesses to form service agreements.
Crisis Responder/Case Manager
1 Year 9 Months- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
In School Learning Center
4 Years 7 Months- Applied de-escalation techniques to resolve student crises in educational environments.
- Facilitated clear communication with administration, educators, and School Resource Officers.
- Worked alongside school psychologists, social workers, and counselors to support diverse student needs.
- Created documentation system to track data.
Education
Master of Science - Human Services- Organizational Social Services
- Focus on Organizational Social Services
- Psychology
Skills
CANS Certified
Certified in the CANS program. This is the theory used by the state to assess families and work with them in stressful environments.