Jamie E. Washington
North Charleston,SC
Summary
Results driven operations and project coordination professional with 5+years of experience leading operations, client engagement, and cross-functional initiatives across education, healthcare and residential construction. Recognized for strengthening outcomes. Holds a Master's degree in Project Management with advanced training in project execution, stakeholder coordination, and process improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Educator
Heritage Community Services
Charleston, SC
02.2024 - Current
- Orchestrate scheduling and execution of sexual risk avoidance curriculum delivery for over 100 students across seven educational facilities.
- Spearhead coordination of outreach activities among community partners and internal stakeholders to synchronize programming with overarching organizational objectives.
- Evaluate student engagement metrics and feedback to refine curriculum delivery and optimize overall program outcomes.
Client Experience Specialist (Flex Position)
Sephora
Charleston, SC
06.2025 - 01.2026
- Maintain Tier 2 performance level through effective use of in-store device to assist clients and enhance the service experience.
- Implement trend-driven strategic initiatives aligned with store objectives, contributing to increased sales performance through improved recommendation effectiveness and client conversion.
- Orchestrate stakeholder alignment with advisors and leadership to execute initiatives that measurably enhance client satisfaction and improve team performance metrics.
Project Coordinator (Customer Care)
Lennar
Summerville, SC
07.2023 - 02.2024
- Managed 50+ home repair projects from initiation to completion, achieving an 87% client satisfaction.
- Oversaw collaboration between homeowners and contractors to deliver repairs on schedule and within scope.
- Participated in weekly pre-construction meetings to align project goals and mitigate risk.
Client Services Specialist (Personal Banker)
Fifth Third Bank
Charleston, SC
02.2023 - 07.2023
- Proactively engaged existing customers through outbound outreach, appointment setting, and follow up to support periodic financial reviews and cross sell initiatives.
- Facilitated growth by strengthening revenue growth by deepening customer relationships and identifying additional product opportunities.
- Partnered with loan officers, wealth advisors and commercial teams to deliver solutions and optimize referral workflows, improving client experience and process efficiency.
Business Development Specialist
Pride Health
Charleston, SC
06.2022 - 11.2022
- Executed 270+ weekly outreach activities to build a strong pipeline within healthcare organization and generate new leads.
- Coordinated cross-functional collaboration between recruiters and directors to align staffing projects with healthcare clients’ requirements.
- Negotiated contracts and developed strategic business plans to strengthen long-term partnerships with healthcare clients.
New Home Consultant
Hunter Quinn Homes
Charleston, SC
09.2021 - 06.2022
- Coordinated and managed end-to-end project timelines for 19+ residential builds, managing milestone, budgets, and cross-functional communication.
- Facilitated client meetings to define project requirements, review design selections, and provide progress updates, ensuring alignment between expectations and deliverables.
- Oversaw the full construction lifecycle-from design consultation to final walkthrough, ensuring each project adhered to quality standards, safety protocols, and scheduled completion dates.
Eligibility & Benefits Coordinator
Change Healthcare
Charleston, SC
06.2017 - 09.2021
- Achieved a 90% productivity score by efficiently completing patient applications for Medicaid, Medicare and Social Security Disability.
- Spearheaded Advocate Pro software training for 10 employees.
- Analyzed operational risks and system inefficiencies in Advocate Pro Software, driving improvements in performance and reliability.
Education
Master of Science - Project Management
Charleston Southern University
Charleston, SC01-2021
Bachelor of Arts - Public Health
College of Charleston
Charleston, SC01-2017
Associate of Science - Health Science
Horry Technical College
Conway, SC01-2014
Skills
- Project management
- Project planning and development
- Client relations
- Stakeholder communications
- Advanced understanding of Epic
- Microsoft Office Suite( Power Point, Word, & Excel)
- CRM system proficiency
Certification
- Advanced Project Management Training, PSI Project Management, Inc., 2025
- Trauma-informed Care (Level 1), Attachment & Trauma Network, INC, 2025
Timeline
Client Experience Specialist (Flex Position)
Sephora
06.2025 - 01.2026
Educator
Heritage Community Services
02.2024 - Current
Project Coordinator (Customer Care)
Lennar
07.2023 - 02.2024
Client Services Specialist (Personal Banker)
Fifth Third Bank
02.2023 - 07.2023
Business Development Specialist
Pride Health
06.2022 - 11.2022
New Home Consultant
Hunter Quinn Homes
09.2021 - 06.2022
Eligibility & Benefits Coordinator
Change Healthcare
06.2017 - 09.2021
Bachelor of Arts - Public Health
College of Charleston
Associate of Science - Health Science
Horry Technical College
Master of Science - Project Management
Charleston Southern University