Jamie Fields
Juneau,AK
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration across diverse company and organization environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR Director
REACH, Inc
Juneau, AK
03.2021 - Current
- Responsible for aligning the strategic mission of the organization through people operations
- Emphasize collaboration through communication and teamwork,
- Promote morale and a culture of equity, fairness and safety
- Regularly consult with leadership and management on employment and organizational issues
- Supervise two HR Generalists and one Payroll Specialist
- Assist with recruitment efforts including advertisement - review candidates, pre-screens, interviews, reference interviews, I-9 verifications, background checks, and onboarding
- Conduct internal investigations and interviews related to employee performance issues or matters relating to HR compliance
- Liaised between multiple business divisions to improve communications
- Drafted and implemented policies, procedures and employee handbook for over 200 employees
- Implemented employee engagement strategies to improve morale, retain talent and maintain business continuity
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability
Operations Support Specialist II
Triad National Security, Los Alamos National Laboratory
Los Alamos, NM
05.2020 - 02.2021
- Responsible for technical writing, drafting, editing, proofreading policies and/or procedures, and ensuring compliance with LANL document control guidelines and consistency with DOE and LANL governing and local policies and procedures
- Provided administrative support to operations managers to facilitate and coordinate with group leaders and subject matter experts (SMEs), both within and outside WFO, for annual completion of approximately 500 integrated work document (IWD), Part 2 Form 2101s
- Responsible for lessons learned write-ups shared within LANL and across DOE facilities
- Responsible for quarterly duty officer book updates requiring communication across divisions to request updated contact information, emergency, on-call and after-hours contacts, forms and currently policies for duty officers on-call
- Collaborated with operations team to provide excellent customer service and foster positive work environment
HR Generalist
Post Master, Triad National Security, Los Alamos National Laboratory
Los Alamos, NM
04.2019 - 05.2020
- Strategically worked in partnership with both LANL Facilities and Operations division and LANL Capital Projects division
- Effectively built productive relationships with all levels of management/ leadership providing exemplary customer service while maintaining focus on lab mission goals
- Coached hiring managers on best practices; worked toward consistent HR policy and procedure implementation and fostering a culture that supports fairness, equity, diversity and inclusion
- Provided unbiased and strategic recommendations and guidance while consulting managers on new hires, employee relations, promotions, performance management, compensation and benefits
- Independently processed over 150 new hires in one year at Los Alamos National Laboratory
- Demonstrated ability to quickly and independently learn processes and procedures in a highly complex and matrixed organization and LANL HR systems with minimal guidance
- Works effectively in challenging scenarios and situations through extraordinary organizational skills, ability to prioritize and multi-task and building key relationships with SMEs
- Assists groups and hiring managers with prescreening candidates, developing and posting job ads, student hiring, LANL resources and HR policies
- Processes hire packages, analyzes compensation/salaries, makes salary offers and coordinates start dates between hiring managers and candidates
- Demonstrates strong problem-solving methods through fact-finding, research, collaboration and fostering cooperative relationships across disciplines, groups and divisions
- Independently and successfully generates OBI reports, assists with guiding managers with performance management in Oracle, assisted with rolling up the 5-year staffing plan and provides HR-related input during one- on-one and group meetings
- Pursue training and development opportunities when available.
Benefits & Leave Technician IV
Austin Independent School District
Austin, TX
08.2016 - 03.2019
- Ensured quality employee data management by gathering and analyzing information and recommending process improvements to leadership
- Researched employee payroll discrepancies, such as leave and benefit payroll discrepancies, life event manual benefit adjustment entries, terminated employee leave balance and adjustments/discrepancies
- Regularly documented and collaborated with payroll department, employee relations and outlying school administration and educators regarding conflict resolution, policy, effective communication and AISD employee resources to provide excellent customer service
- Administered FMLA, parental leave, leave with pay and leave without pay for employees
- Responsible for approximately 2,500 employees' benefits and leave benefits
- Promoted three levels, from a Benefit Technician I to a Benefits & Leave Technician IV, in under three years
- Successfully processed, procured dependent documentation and ensured completion of 650+ new hire teacher benefit enrollments within first 30 days of hire with Austin ISD within minimal guidance
- Strong knowledge and ability to explain FMLA, ADA, EEO, COBRA, and Section 125
- Requested and interpreted medical certifications and leave paperwork
- Coordinated medical certification updates within deadline requirements
- Responsible for communicating leave with supervisors in compliance with HIPAA rules
- Demonstrated ability to read, comprehend and explain summary plan descriptions (SPDs), plan documents (PDs) and AISD policies both verbally and in writing
- Independently prepared new hire desk manual, QMCSO manual, email templates and a Benefits Share drive for training and internal resource
- Participated in new hire group benefit presentations during peak months (June - August) and October open enrollment
- Successfully managed the research, implementation and coordination of all vendor communication and training activities for the FICA Alternative Plan for approximately 3500 temporary and part-time employees
- Volunteered to manage the transition to a new supplemental life insurance benefit carrier plan over a four month period
- Consistently modeled teamwork, collaboration, consistent and advanced communication skills and ability to successfully mentor and coach new employees on best practices, organizational structure, HR systems and helpful resources while onboarding new benefits staff
Trust Assistant
Peak Trust Company, Alaska Trust Company
Anchorage, AK
03.2015 - 03.2016
- Responsible for daily and monthly A/P processes and managed vendor/supplier relations
- Oversaw timely, accurate processing of invoices, billing and payment transactions, as well as managed and negotiated all annual billing and collections.
- Secured and maintained confidential files/documents in accordance with company policy and accepted accounting practices
- Secured and maintained confidential files/documents and company checks in accordance with company policy and accepted accounting practices
- Provided administrative support to Senior Management Team
- Effectively and professionally communicated both in writing and verbally with a diverse and affluent client base
- Responsible for all daily and monthly accounts payable and receivable processes; including management credit card reconciliation, generating monthly reports and QuickBooks maintenance
- Administered and coordinated significantly large quarterly and annual trust account federal and state tax payments with accuracy adhering to extremely tight deadlines while coordinating timely funding and bank transfers with attorneys, accountants and trustees
Medical Billing Specialist II
Alaska Native Tribal Health Consortium
Anchorage, AK
08.2013 - 02.2015
- Researched and conducted insurance verification utilizing multiple medical billing applications
- Meticulously cross-examined patient encounters with accuracy and attention-to-detail
- Adhered to all company and HIPAA privacy practices
- Nominated to participate in Leadership Development Program
- Independently identified multiple billing errors trends that led to successful payment of medical claims held up due to misdiagnosis of billing issues
- Demonstrated ability to effectively communicate billing discrepancies and share trends and recommendations for process improvement
Disburser/Escrow Assistant
First American Title Company
Anchorage, AK
01.2013 - 08.2013
- Complied with company policy with regard to administering all incoming and outgoing wire transactions (bank payoffs, seller proceeds, agent commissions, etc.) anti-money laundering and RESPA guidelines
- Demonstrated ability to interpret and process requirements to clear preliminary title reports by requesting public documents/records, payoff statements and any other requirements necessary prior to transferring title ownership and recordation
- Developed professional relationships through regular communication and providing excellent customer service to both staff and customers
- Complied with company guidelines while ensuring all escrow files were balanced, complete and disbursed on time and with accuracy; disbursed 10-40 files daily
Financial Services Professional/Insurance Agent
New York Life Insurance Company
Juneau, AK
06.2009 - 07.2012
- Effectively managed new and existing customer relationships
- Identified and prioritized financial goals for new and existing clients
- Upheld confidentiality policy by ensuring client information was maintained, updated, and disposed of properly
- Ensured proper storage and disposal of protected personal information (PPI) in compliance with SEC and insurance regulations and policy
- Developed excellent presentation and communication skills through one-on-one meetings, networking and prospecting
- Developed NYL business by initiating, forging, and cultivating strong relationships through exceptional customer service, referrals, networking local businesses and cold calling
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Successfully built remote business through prospecting, referrals and networking local businesses
- Independently developed new and existing customer relations through effective business development and networking
- Strong knowledge of insurance industry best practices, including thorough fact-finding, financial needs analysis, follow-up and annual reviews with prospects and existing clients
- Complied with ongoing training, insurance license and Securities and Exchange Commission (S.E.C.) requirements
Education
Master of Science - Human Resource Management
University of Southern California
Los Angeles, CA12.2018
Bachelor of Science - Fitness Management
University of Nevada - Las Vegas
06.2000
Skills
- Strong supervisory and leadership skills
- Strong analytical and problem-solving skills
- Excellent conflict resolution skills
- Strong credentials and proficiencies on a variety of computer platforms/systems
- Maintains compliance with federal, state, and local regulations concerning employment
- Ensures strict confidentiality of sensitive information
- Demonstrated ability to communicate clearly and concisely with diverse populations
Certification
Root Cause Analysis, Incident Investigation Training and MORT Certification
Timeline
HR Director
REACH, Inc
03.2021 - Current
Operations Support Specialist II
Triad National Security, Los Alamos National Laboratory
05.2020 - 02.2021
HR Generalist
Post Master, Triad National Security, Los Alamos National Laboratory
04.2019 - 05.2020
Benefits & Leave Technician IV
Austin Independent School District
08.2016 - 03.2019
Trust Assistant
Peak Trust Company, Alaska Trust Company
03.2015 - 03.2016
Medical Billing Specialist II
Alaska Native Tribal Health Consortium
08.2013 - 02.2015
Disburser/Escrow Assistant
First American Title Company
01.2013 - 08.2013
Financial Services Professional/Insurance Agent
New York Life Insurance Company
06.2009 - 07.2012
Master of Science - Human Resource Management
University of Southern California
Bachelor of Science - Fitness Management
University of Nevada - Las Vegas