Jamie Fjorden
Oakdale,MN
Summary
Enthusiastic and adaptable individual seeking to contribute to a positive school environment. Possessing strong communication, organizational, and interpersonal skills developed through volunteer work, community involvement, or academic projects. Eager to learn and dedicated to supporting the success of students and staff.
Overview
3
3
years of professional experience
Work History
Reservation specialist
Animal Inn Pet Resort and Spa
Lake Elmo, MN, US
07.2013 - 09.2015
- Managed and oversaw all aspects of the reservation process, ensuring efficient and accurate bookings
- Developed and maintained strong relationships with key clients, leading to repeat business and increased revenue
- Resolved escalated customer issues or complaints regarding reservations promptly and effectively
- Worked closely with front desk staff to coordinate room assignments based on guest preferences and availability
Customer Contact Center Representative
Xcel Energy
Roseville, MN
06.2012 - 12.2013
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Education
College diploma - Cosmetology
Century College
White Bear Lake, MN06.2008
Skills
- Communication skills
- Willingness to learn
- Computer skills
- Microsoft Word
- Teamwork
- Time management
- Organizational skills
Additional Information
From 2015- present, I took a dedicated period to focus on raising my young children. This time allowed me to develop strong organizational, time management, and problem-solving skills, as well as the ability to adapt to rapidly changing situations. I am now eager to re-enter the workforce and apply these valuable experiences to a professional setting.
Timeline
Reservation specialist
Animal Inn Pet Resort and Spa
07.2013 - 09.2015
Customer Contact Center Representative
Xcel Energy
06.2012 - 12.2013
College diploma - Cosmetology
Century College