Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea L. Fazekas

Kankakee,IL

Summary

Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.

Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Private Home Health Care Provider

Self Employed
03.1998 - Current
  • Improved family members'' peace of mind by consistently updating them on the client''s health status and addressing any concerns.
  • Managed household tasks such as meal preparation, cleaning, laundry, and grocery shopping to maintain a comfortable living environment for clients.
  • Collaborated closely with clients' healthcare providers to ensure continuity of care and coordinate services for optimal results.
  • Recognized changes in patients' behavior or conditions that might require medical attention, intervening promptly to address concerns and prevent complications.
  • Administered medications accurately according to prescribed schedules, ensuring proper dosages for optimal patient health.
  • Assisted clients in maintaining their independence by offering support with daily activities such as bathing, dressing, and grooming.
  • Safeguarded sensitive personal information about patients while maintaining strict compliance with HIPAA regulations at all times.
  • Promoted mental stimulation through engaging conversations or recreational activities tailored to individual interests such as puzzles or reading materials.
  • Supported clients through emotional challenges by actively listening and providing empathetic guidance when appropriate.
  • Collaborated effectively with interdisciplinary teams to develop comprehensive care plans that addressed the physical, emotional, and social needs of each client.
  • Developed strong rapport with patients and families, fostering an atmosphere of trust and open communication.
  • Provided emotional support to families dealing with the challenges of aging or illness in their loved ones, fostering a sense of understanding and connection.
  • Ensured client safety, regularly monitoring their living environment and making necessary adjustments to prevent accidents or falls.
  • Enhanced patient quality of life by providing personalized and compassionate care tailored to individual needs.
  • Conducted timely assessments of vital signs including blood pressure, pulse rate, respiration, and temperature to monitor patient health.
  • Acted as a liaison between clients' healthcare providers and family members regarding medical updates or treatment plan changes.
  • Provided reliable transportation for clients to appointments, errands, or social outings while ensuring their safety and comfort during travel.
  • Maintained detailed records of patient progress, reporting any changes in condition to healthcare professionals as needed.
  • Facilitated therapeutic exercises and mobility assistance for improved physical functioning and overall wellbeing.
  • Educated clients on personal hygiene practices for better self-care and decreased risk of infection or illness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Developed and implemented care plans for clients.
  • Transported clients for medical and personal outings.
  • Documented vital statistics and coordinated with health care providers.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Scheduled and coordinated medical appointments.
  • Completed household management tasks for clients within private home settings.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Provided direct personal care and administrative services to clients.
  • Administered medications in accordance with doctor's instructions.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Assisted with end-of-life care.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Constructed cognitively stimulating activities.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Improved patients' comfort with massage and application of topical treatments.
  • Researched and recommended community resources to meet clients' needs.
  • Trained new staff members on best practices for home health care.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Physically restrained individuals to as necessary to prevent injury to individual or others.

Inn Keeper

The Riverview Guest House
10.2014 - 04.2021
  • Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
  • Ensured compliance with all local regulations and safety standards, maintaining a safe and secure environment for both guests and staff.
  • Streamlined check-in and checkout processes, enhancing efficiency and minimizing wait times for guests.
  • Organized special events for guests, such as wine tastings or guided tours, adding value to their stay experience.
  • Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
  • Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
  • Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
  • Enhanced guest satisfaction by providing personalized services and attending to individual needs.
  • Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
  • Monitored industry trends regularly to identify opportunities for improvement or innovation within the inn''s offerings or operations.
  • Trained new staff members in customer service best practices, contributing to a cohesive team environment.
  • Created enticing packages that combined accommodations with local attractions or activities, increasing overall revenue during off-peak periods.
  • Improved overall financial performance by closely monitoring expenses and implementing cost-saving measures where feasible.
  • Implemented effective marketing strategies to attract new clientele and maintain positive online reviews.
  • Collaborated with local tourism organizations to promote the inn, resulting in increased bookings during peak seasons.
  • Coordinated with catering services for group events or private functions held at the inn, delivering exceptional dining experiences for guests.
  • Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
  • Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
  • Provided exceptional service and assistance to guests upon check-in.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Fostered safe lodging environment with reliable and effective security services.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Implemented successful strategies to increase customer satisfaction.
  • Oversaw day-to-day operations of7-room hotel with staff of 6 employees.
  • Created and managed accurate occupancy forecasts and budgets.

Jewelry Sales Associate

Volkman Diamonds
02.2015 - 02.2018
  • Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Implemented client follow-up system, strengthening customer relationships and encouraging feedback.
  • Managed inventory efficiently, ensuring all pieces were accounted for and securely stored, reducing loss.
  • Utilized social media platforms to showcase new arrivals, attracting broader audience.
  • Increased sales through personalized customer interaction and understanding their specific jewelry preferences.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Expanded store offerings by keeping abreast of industry trends and sourcing unique pieces that appealed to diverse clientele tastes.
  • Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
  • Maintained high level of professionalism and product knowledge, setting standard for sales team.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Enhanced store reputation through effective communication and relationship-building with clients.
  • Enhanced store presentation by creatively arranging display cases, drawing attention to premium pieces.
  • Built personal clientele list by providing exceptional service, securing repeat business and referrals.
  • Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
  • Organized promotional events that significantly increased foot traffic on traditionally slow days.
  • Developed comprehensive knowledge of gemstones and metals, becoming go-to resource for both customers and colleagues.
  • Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Collaborated with management team to improve overall sales strategies and store operations.
  • Conducted daily sales reports to track performance and identify trends, improving future sales strategies.
  • Provided detailed product knowledge to customers, enhancing their shopping experience and boosting confidence in their purchases.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Fostered welcoming store environment, contributing to significant increase in repeat customers.
  • Adapted quickly to new product lines and trends, keeping store's offerings fresh and appealing.
  • Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Trained new associates in sales techniques and product knowledge, raising overall team's performance.
  • Streamlined checkout process, making transactions smoother and faster for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Clean and polished inventory.

Dietary Assistant

Altenheim Senior Care
01.1992 - 04.1996
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Enhanced patient comfort during mealtimes by setting up dining areas with appropriate tableware and assisting patients with limited mobility when needed.
  • Supported the achievement of nutritional goals for patients by carefully measuring ingredients and following recipe guidelines.
  • Maintained high standards of personal hygiene to minimize risk of cross-contamination while preparing meals for immunocompromised patients.
  • Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
  • Contributed to a reduction in meal delivery errors by double-checking orders and coordinating with nursing staff for accurate information.
  • Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
  • Assisted in maintaining a clean and organized kitchen area for efficient meal preparation and service.
  • Maintained accurate records of patient preferences, updating them as needed to provide consistent service.
  • Reduced food waste by implementing portion control techniques and proper storage methods.
  • Facilitated communication between the dining services department and other healthcare professionals to guarantee seamless coordination of patient care.
  • Ensured compliance with state regulations regarding food safety and sanitation through strict adherence to guidelines and regular inspections.
  • Mentored new Dietary Aide team members, ensuring they were properly trained in safety and sanitation protocols.
  • Increased staff morale by fostering a positive work environment that emphasized teamwork and collaboration among Dietary Aides.
  • Enhanced team performance by conducting regular evaluations, identifying areas for improvement and providing constructive feedback.
  • Followed all food safety regulations while preparing meals for patients.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Developed and maintained accurate nutrition records and databases.
  • Monitored and evaluated patient progress, documenting results.
  • Directed and evaluated kitchen and food service staff.
  • Monitored food safety and sanitation standards in food service areas.
  • Preserved inventory of nutrition-related supplies and equipment.
  • Detected disposition of spoiled food and other unusual conditions.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Coordinated special events such as holiday meals or themed dinners, creating enjoyable experiences for patients while adhering to their dietary needs.
  • Enhanced patient satisfaction by providing personalized meal selections and accommodating dietary restrictions.
  • Collaborated with dietitians to develop specialized meal plans for patients with specific health concerns or allergies.
  • Ensured timely delivery of meals by effectively organizing distribution schedules among Dietary Aide team members.
  • Organized in-service training sessions for dietary staff members, addressing critical topics such as food safety, sanitation procedures, and nutritional guidelines.
  • Optimized resource allocation through careful planning of labor schedules based on staff availability and workload demands during peak times.
  • Enhanced kitchen efficiency by streamlining meal preparation processes and introducing time-saving techniques.
  • Implemented a proactive approach to problem-solving within the department by encouraging open dialogue among team members and promoting a culture of continuous improvement.
  • Conducted regular staff meetings to address concerns, share updates on industry trends, and foster team collaboration within the dietary department.
  • Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Education

Master of Science - Course Work Towards Master's Degree in Sociology

Cleveland State University
Cleveland, Ohio

Bachelor of Science - Criminology/ Sociology

Cleveland State University
Cleveland, OH
05-2010

Associate of Arts - Liberal Arts And Sciences

Cuyahoga Community College
Parma, Ohio
05-2005

Skills

  • Dementia care
  • Compassionate caregiving
  • Physical therapy assistance
  • First aid and safety
  • Care plan management
  • Client documentation
  • Medication administration
  • Behavior management
  • Family support and instruction
  • Use of Restraints
  • Verbal and written communication
  • Administering medications
  • Adaptability and flexibility
  • Compassionate care
  • Teamwork
  • Behavioral management
  • Alzheimer's care
  • Patient care
  • Care plan assessment
  • Documentation management

Certification

  • Calumet Area Industrial Commission Bridge Program.
  • Calumet Area Industrial Commission Occupational Safety and Health Course.
  • Completed the University of Illinois program on Smart Energy Efficiency.
  • Completed The Illinois workNet Readiness Assessment and Activities .
  • American Red Cross First Aid and CPR Certified
  • U.S. Bank 4 Hour Customer Service Program
  • National Conference on Student Services- Awarded Certified Student Leader
  • CHHA - Certified Home Health Aide

Timeline

Jewelry Sales Associate

Volkman Diamonds
02.2015 - 02.2018

Inn Keeper

The Riverview Guest House
10.2014 - 04.2021

Private Home Health Care Provider

Self Employed
03.1998 - Current

Dietary Assistant

Altenheim Senior Care
01.1992 - 04.1996

Master of Science - Course Work Towards Master's Degree in Sociology

Cleveland State University

Bachelor of Science - Criminology/ Sociology

Cleveland State University

Associate of Arts - Liberal Arts And Sciences

Cuyahoga Community College

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