Jamie Hall
Saint Paul,MN
Overview
13
13
years of professional experience
Work History
Consumer Support Specialist
Oticin
05.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing and resolving consumer inquiries and concerns.
- Streamlined support processes for increased efficiency in handling customer requests and complaints.
- Boosted customer retention rates with empathetic communication and effective problem-solving skills.
- Collaborated with cross-functional teams to ensure timely resolution of consumer issues, improving overall service quality.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Managed high-volume inbound calls, maintaining professionalism and composure under pressure for exceptional customer support.
- Provided personalized assistance to consumers, tailoring solutions based on individual needs and preferences.
- Reduced response times by efficiently prioritizing incoming emails, chats, and phone calls from customers seeking help or information.
- Facilitated successful resolutions of escalated cases by collaborating closely with supervisors when necessary.
Legal Assistant
Hoglund & Mrozik
Roseville, MN
04.2018 - 05.2023
- Handled telephone calls, meeting plans and conference organization requirements.
- Filed clients' legal documents in relevant courts for processing.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Drafted motions, briefs and other legal documents.
- Met with clients and attorneys to discuss case details and evidence.
Loan Verification Analyst
Wells Fargo
Minneapolis, MN
05.2016 - 04.2018
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Home Health Aide
Summit Hill Senior Living
MN
11.2015 - 04.2016
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Mortgage Assistant
Wells Fargo
Minneapolis, MN
04.2012 - 04.2016
- Developed and maintained relationships with local real estate agents.
- Gathered client debt, credit and income information to determine loan eligibility.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Informed customers of application deadlines, approvals and denials.
Customer Service Representative
H&r Block
Saint Paul, MN
12.2010 - 04.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
Education
High School Diploma -
Edison High School
06.2002
Skills
- Knowledge of Copyright Law
- Court Reporting
- Bankruptcy Law
- Legal Correspondence
- Social security law
- Multitasking expertise
- Document management
- Filling and organization
Timeline
Consumer Support Specialist
Oticin
05.2023 - 01.2024
Legal Assistant
Hoglund & Mrozik
04.2018 - 05.2023
Loan Verification Analyst
Wells Fargo
05.2016 - 04.2018
Home Health Aide
Summit Hill Senior Living
11.2015 - 04.2016
Mortgage Assistant
Wells Fargo
04.2012 - 04.2016
Customer Service Representative
H&r Block
12.2010 - 04.2012
High School Diploma -
Edison High School