JAMIE HARDESTY
HAGERSTOWN
Summary
Reliable and resourceful relationship banker with over 30 years of experience in the banking industry. Expertise in educating clients on financial products and streamlining processes to improve customer satisfaction and operational efficiency.
Overview
32
32
years of professional experience
Work History
Relationship Banker
Fulton Bank
10.2024 - Current
- Assisted customers in opening new checking, savings, and CD accounts, as well as other banking services such as wire transfers and notary services.
- Educated clients on banking products, enhancing their understanding and usage of available services
- Resolved customer inquiries promptly, maintaining professionalism and ensuring a positive banking experience.
Relationship Banker
M&T BANK
09.2014 - 10.2024
- Assisted customers in opening new checking, savings, and CD accounts, as well as other banking services such as wire transfers and notary services.
- Educated clients on banking products, enhancing their understanding and usage of available services.
- Resolved customer inquiries promptly, maintaining professionalism and ensuring a positive banking experience.
Senior Teller
M&T BANK
11.2011 - 09.2014
- Supervised and trained tellers, coached tellers on best practices for customer service and processing transactions.
- Streamlined cash handling processes, reducing transaction times and improving customer satisfaction.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
Teller
M&T BANK
06.1994 - 11.2011
- Processed transactions accurately and efficiently, ensuring customer satisfaction and adherence to bank policies.
- Managed cash drawer, balancing funds daily and preventing discrepancies through meticulous attention to detail.
- Assisted customers with account inquiries, providing comprehensive information on services and products available.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD Skills
- Customer Service-oriented
- Resourcefulness
- Well organized
- Reliability
- Detail-oriented
- Notary
Timeline
Relationship Banker
Fulton Bank
10.2024 - Current
Relationship Banker
M&T BANK
09.2014 - 10.2024
Senior Teller
M&T BANK
11.2011 - 09.2014
Teller
M&T BANK
06.1994 - 11.2011
High School Diploma -
South Hagerstown High School