Jamie Harris
Lombard,IL
Summary
Strategic digital coordinator skilled in enhancing customer engagement and optimizing project workflows. Leveraged CRM and ERP tools to drive a 25% increase in audience reach and streamline processes, ensuring data accuracy and compliance across multi-functional teams.
Overview
9
9
years of professional experience
Work History
Digital Coordinator - Digital and E-commerce
ALTORFER
Addison, IL
08.2023 - Current
- Manage end-to-end digital initiatives with a 100% on-time delivery rate, boosting overall audience reach and engagement by 25%.
- Optimized content calendars and digital workflows using CRM and ERP data, resulting in 15% lift in campaign effectiveness and conversions.
- Streamline project tracking and customer data management using Salesforce and Excel, reducing reporting times by 30% while enhancing accuracy.
- Monitored website performance metrics, including web traffic and conversion rates, to deliver actionable insights for UX/UI design updates.
- Centralized project documentation, cutting information search times by 40% and ensuring immediate data accuracy and regulatory compliance.
Fraud Specialist I
J.P. Morgan & Co.
Elgin, IL
01.2022 - 07.2023
- Managed data workflows for 2,000+ monthly identity theft cases, prioritizing high-risk escalations to reduce resolution timelines.
- Led cross-functional investigations with legal and compliance teams, enhancing case turnaround times and ensuring compliance with data regulatory standards.
- Utilized Verafin and Actimize platforms to evaluate threat trends, improving automated fraud detection accuracy by 15% via targeted analysis.
- Maintained meticulous case logs and risk documentation, achieving a perfect 100% audit success rate across all internal and external reviews.
- Analyzed historical risk profiles to identify systemic behavioral patterns, transforming raw metrics into actionable operational strategies.
Art Dealer
Artopia
Chicago, IL
03.2021 - 05.2021
- Streamlined gallery workflows and vendor communication, cutting event setup times by 20% and ensuring 100% inventory accuracy.
- Directed multi-channel digital campaigns via social and email analytics, driving a 30% increase in cross-channel traffic and event attendance.
- Analyzed customer engagement and sales data to identify trends, optimize promotional strategies, and improve audience interaction rates by 25%.
- Audited inventory frameworks using CRM and ERP tools to resolve discrepancies, achieving 100% stock accuracy across key distribution indicators.
Marketing Specialist
TopGolf
Schaumburg, IL
03.2017 - 03.2020
- Optimized content calendars and digital workflows via CRM and ERP data, driving a 15% lift in campaign effectiveness and conversions.
- Managed end-to-end digital initiatives with a 100% on-time delivery rate, boosting overall audience reach and engagement by 25%.
- Streamlined project tracking and customer data management using Salesforce and Excel, reducing reporting times by 30% and enhancing operational accuracy.
- Centralized project files to cut information search times by 40% and ensure immediate data accuracy for multi-team reporting compliance.
Education
Associate of Arts & Sciences - Mass communication & Media
Harper College
Palatine05-2019
Skills
- Digital Marketing
- SEO Implementation
- Google Analytics
- CRM & Analytics Tools
- Salesforce
- Sales software
- Data Analysis
- Market Research
- Project Management
- Advanced Excel
- DBS ERP
- Payment Processing
- Problem-solving
- Cross-Functional Collaboration
- Stakeholder Communication
Awards
100% Compliance Excellence award, 07/01/23, Compliance Excellence Award Winner: Earned multiple honors at J.P. Morgan for maintaining a 100% audit success rate across high-volume account data workflows.
Timeline
Digital Coordinator - Digital and E-commerce
ALTORFER
08.2023 - Current
Fraud Specialist I
J.P. Morgan & Co.
01.2022 - 07.2023
Art Dealer
Artopia
03.2021 - 05.2021
Marketing Specialist
TopGolf
03.2017 - 03.2020
Associate of Arts & Sciences - Mass communication & Media
Harper College