Jamie Hawkins

OPERATIONS LEAD DUTIES:

• Complete and maintain scheduling/routing on daily basis
• Oversight and coordination of route, and dispatch functions
• Controlling the costs of operations
• Safety of employees, vehicles, and facilities through training,
  monitoring and enforcement of policies and procedures
• Security of cargo and terminal through training, monitoring, and
  enforcement of policies and procedures
• Investigating accidents and processing required paperwork
• Developing and maintaining customer service capabilities among all
  operations staff.
• Responding to customer inquiries and/or complaints
• Coordinating with sales, other branches and departments, District
  and corporate staff, other carriers, and vendors
• Controlling overtime hours. Monitoring employee vacation schedules.
  Maintaining effectiveness and efficiency of operational functions
• Short- and long-range operational planning to meet branch goals
• Communication with all employees to immediately resolve any
  outstanding issues and/or complaints
• Completion of any and all additional responsibilities that are
  assigned by the Branch Manager and/or other Management Team Members on an “as
  needed” basis
• Knowledge of transit vault, coin vault and CMS operations
• Consult with and accept advise/direction from the Operations/Branch
  Manager on a daily basis
• Responsible for training, counseling, disciplining, conduct and
  evaluation of employees under their direction on a daily basis
• Communicate with customers on a regular basis
• Communication with sales and administration on an “as needed”
  basis regarding updates of service and customers, and payroll issues
• Assume limited responsibilities during the absence of the Operations/Branch
  Manager on an “as needed” basis
• Direct operations to meet broad branch objectives, within policy
  guidelines
• Direct vault operations, including structure and scheduling,
  establish procedure, enforce policy
• Profitability of branch, as related to quality and efficiency of
  operations: operation cost within guidelines, as provided
• Control of losses through implementation of effective risk
  management, training, supervision, and discipline
• Control of damages and injuries, through implementation of safety
  programs, training, supervision and discipline
• High level of observable safety, security and effectiveness of operating
  practices and use of equipment
• Leadership by example – modeling appropriate behaviors; and
  regular observation/ monitoring of route activities and crew needs
• Self-development and subordinates through on the job training and
  other training
• Analyze complex factors to decide appropriate actions, and resolve
  situations not covered by set policies or procedures
• Ensure proper balancing of the vault daily for each shift
• Timely completion of monthly commitments as assigned by
  Operations/Branch

• Operations Dispatcher

Duties

Security of Branch controlling access to building and grounds allowing access under branch policy

Customer Service

• Handle incoming customer calls concerning
• Routing Specials on Demand
• Service Request
• No pick-ups
• Resolve customer issues.
• Generate ETA to Ops Report
• Communication with all routes
• Monitor CCTV cameras

Job Description

As an Armed Driver Guard, I work with My team to ensure the safe and secure pickup and delivery of cash, coin, and valuables.

Responsibilities

• Drive automatic armored vehicles and other vehicles on designated routes servicing customer locations
• Service ATMs and Smart Safes
• Service customer stops, including delivering customer change orders and picking up deposits.
• Load/unload vehicle cargo including multiple bags and boxes of coins
• Count items, record, and sign for cargo items
• Other duties as assigned by management

• Adjust shelving, stock displays and verify signage
• Remove old shelving and install new displays during quick turnaround
• Store update

• Set up a portable kite store at various events and assist with sales
• Fly large display kites to attract attention to the event
• Assist customers setting up and flying their kites
• Seasonal, limited events

• Assist customers location products, Stocking, Retrieve Carts
• Relocated to Houston from Sugar Land

• Company Overview: (bankruptcy)
• Assisted with Lawn care, landscaping and Fence maintenance
• Supervised Spanish speaking crew members to accomplish assigned tasks
• Maintained power equipment
• Business dissolved
• (bankruptcy)