Jamie Henkes

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Maximized sales by 70% and minimized shrinkage by 20% through excellent customer service and adherence to standard practices.

• Provides leadership, supervision of staff including performance evaluations, scheduling, orientation, training; decisions on employee hiring, discipline, terminations; resolves employee issues within scope of position; implements program safety and worker’s compensation programs; implements Network employee practices
• Maintains licensing and compliance for program services and supports; assures timely, accurate program documentation implements Network compliance plan

Achievements

• Balanced $100,000 budget with regular cost savings of averaging 10% - 15% every year
• Increased revenue by searching for referrals, meeting and admitting clientele
• Managed financials of employees responsible for payroll while increasing efficiency in department by 10%.
• Developed Group home programs from ground up, laying out framework and defining roles
• Identified risks and developed mitigation plans
• Improved revenues 30% by implementing successful advertising marketing campaigns that penetrated new markets
• Improved success of program by making proactive adjustments to operations

Leadership

• Setting goals for employers, developing organizational capability, and modeling team atmosphere

Business Requirements
Providing functional expertise and executing functional responsibilities:

• Solicits customer feedback to understand customer needs and needs of local community.

Partner Development & Team Building

Providing partners with coaching, feedback, and developmental opportunities

and building effective teams:

• Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
• Prepared annual budgets with controls to prevent overages
• Designed modern employee recognition program which boosted productivity and improved morale