At Gaint, as a Giant Direct Facilitator, I excelled in managing online orders and leading the team by example, significantly enhancing customer service and resolution. Skilled in time management and effective listening, I transformed challenges into positive outcomes, demonstrating a strong ability to prioritize and advocate for customer needs.
Hi, I’m
Jamie Howard
Brookhaven
Summary
Overview
6
years of professional experience
1
Certification
Work History
Giant
Giant Direct Facilitator
06.2019 - Current
Job overview
- Built rapport with customers and department staff by demonstrating empathy, active listening skills, and efficient time management while fulfilling my duties as a facilitator.
- Train and audit staff identifying areas that need improvement.
- I manage online orders to meet customers needs effectively and in a timely manner.
- I handle the day to day operations of the Giant Direct room and handle most of the customers interactions.
- Most important I do my best to Lead by Example!
Education
Villanova UniversityVillanova, PA
No Degree from College of Professional Studis
11-2024
University Overview
CRS/CFRS Certification class Started September 14, 2024
Thomas Mckean HighWilmington De
High School Diploma
06-2001
University Overview
General Studies
Skills
-Time management
-customer service
- Prioritizing issues that may occur
-turning bad experiences into better/good ones
-advocating
-customer resolution
-effective listening
Certification
Pennsylvania Certification Board
- Certified Recovery Specialist (PCB) 2004, 12
- Addiction
Timeline
Giant Direct Facilitator
Giant
06.2019 - Current
Pennsylvania Certification Board
- Certified Recovery Specialist (PCB) 2004, 12
- Addiction
Villanova University
No Degree from College of Professional Studis
Thomas Mckean High
High School Diploma
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