Jamie Hunter
Customer Service
Grand Prairie,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Hair/Makeup Artist
Self-employeed
Grand Prairie, United States
09.2012 - 04.2020
- Experienced Hairstylist with duties that include: team building (recruiting), public speaking, financial and skill based consulting for over 20 hairstylists
- Performing with exceptional customer service, problem solving, time managing & organization
- Utilizing skills such as: accounts payable/receivable, social media marketing and advertising, sales (retail and online), payment processing, and events / project management.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list of up to 100 repeat customers while handling 5-7walk-in clients daily.
- Styled hair for large events such as annual fashion shows and special hair expos.
Collections Rep
Citi
Irving, TX
01.2009 - 01.2011
- Mastered objectives as a representative in collections specialist exceeding expectations in a high volume call center
- Handled in and outbound calls in regards to mortgage payments 1-45 days into delinquency
- Handled 50-80 outbound and inbound calls daily with goal of collecting owed debt.
- Advocate for the company and it's consumers by offering options to save their homes while retaining business relationships.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used skip tracing resources to locate debtors and updated information in company system.
Education
Bachelor of Science - Business Admin
Capella University
Minneapolis, MN 08.2016 - 04.2022
Skills
Report preparation
Complaint resolution
Administrative support
Staff education and training
Multi-line phone talent
Creative problem solving
Account management
Medical terminology knowledge
CRM
Strategic sales knowledge
Receiving support
Point of sale operation
Product and service sales
Data Management
Teambuilding
Conflict Resolution
Flexible and Adaptable
Organization and Time Management
Certification
Notary commission Jan 2020- Jan 2024
Timeline
Notary Signing Agent (NNA Certified) March 2020- March 2021
03-2020
Notary commission Jan 2020- Jan 2024
01-2020
Bachelor of Science - Business Admin
Capella University
08.2016 - 04.2022
Hair/Makeup Artist
Self-employeed
09.2012 - 04.2020
Collections Rep
Citi
01.2009 - 01.2011