Summary
Overview
Work History
Education
Skills
Certification
Timeline
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April Ojeda

Client Service Specialist
San Bernardino,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to exceed customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with 10 years of experience. Trained in project and time management with extensive knowledge in the area in Client service and healthcare administration with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

2
2
Certifications
2
2
years of post-secondary education
6
6
years of professional experience

Work History

Client Service Specialist /Professional Makeup Artist

Sephora USA Inc.
Fontana, CA
08.2015 - 10.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Diagnostic Medical Sonographer

Inland Empire Imaging MDIS
Redlands , Ca
10.2019 - 04.2020
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Collected images and recordings of internal body areas, including blood movement, organ positioning, bodily masses and fluid accumulations.
  • Decide appropriate length and scope of scans by discussing needs with clinicians and monitor findings during examinations.
  • Submit written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.

Diagnostic Medical Sonographer

Herb S. Brar Obstetrician & Gynecologist
Redlands, CA
10.2019 - 04.2020
  • Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
  • Conducted obstetric scans on patients at all stages of pregnancy, including active labor.
  • Positioned and re-adjusted patients to obtain optimal scan images.
  • Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Processed, labeled and organized diagnostic images to match with patient records.
  • Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
  • Collected images and recordings of internal body areas, including blood movement, organ positioning, bodily masses and fluid accumulations.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.

Tax Preparer

H&r Block Inc.
Fontana, CA
01.2007 - 04.2010
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Facilitated communication between clients and tax authorities.

Education

Bachelor of Science - Diagnostic Medical Sonography

Platt College-Ontario
Ontario, CA
09.2018 -

Skills

Complaint resolution

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Certification

Successfully passed the SPI state board test with a 94%

Timeline

Diagnostic Medical Sonographer

Inland Empire Imaging MDIS
10.2019 - 04.2020

Diagnostic Medical Sonographer

Herb S. Brar Obstetrician & Gynecologist
10.2019 - 04.2020

Bachelor of Science - Diagnostic Medical Sonography

Platt College-Ontario
09.2018 -

Client Service Specialist /Professional Makeup Artist

Sephora USA Inc.
08.2015 - 10.2017

Tax Preparer

H&r Block Inc.
01.2007 - 04.2010

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April Ojeda Client Service Specialist