Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Open To Work
Hi, I’m

Jamie Hyacinth

Smyrna,GA
Jamie Hyacinth

Work Preference

Job Search Status

Open to work

Desired Job Title

Front Office Team LeaderServerOffice ManagerFront office Insurance SpecialistFront/Back office Assistant/Marketing Manager

Work Type

Full Time

Location Preference

On-Site
Location: Smyrna, GA, US
Open to relocation: Yes

Salary Range

$55000/yr - $200000/yr

Important To Me

Work-life balanceCareer advancementPersonal development programsTeam Building / Company Retreats

Summary

Skilled Front Office Team Leader with background in managing diverse office operations. Demonstrated ability to supervise and motivate front office teams, ensure smooth workflow, and maintain consistent high service standards. Strong problem-solving skills and commitment to continuous improvement proven by implementing innovative solutions that increased operational efficiency in previous positions. Strengths include superior customer service, team leadership, and logistical planning.

Overview

31
years of professional experience
5
Certification

Work History

Periodontic Specialist of Marietta
Marietta, GA

Front Office Team Leader
11.2024 - Current

Job overview

  • Managed front office operations and coordinated patient schedules effectively.
  • Trained new staff on office procedures and customer service standards.
  • Ensured compliance with health regulations and maintained patient confidentiality.
  • Assisted in the development of office policies to enhance workflow efficiency.
  • Communicated with patients to address inquiries and resolve issues promptly.
  • Collaborated with dental staff to streamline patient intake processes.
  • Organized patient records and maintained accurate filing systems consistently.
  • Supported billing processes by verifying insurance information and payments received.
  • Implemented innovative ideas and processes to improve overall efficiency and productivity of the Front Office department.
  • Assisted with day-to-day duties when needed in order to meet deadlines or handle unexpected situations.
  • Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
  • Resolved customer complaints efficiently by listening carefully, identifying root cause of issues and providing appropriate solutions.
  • Reviewed daily reports generated by the property management system and identified discrepancies if any.
  • Provided leadership, direction and support to front office staff.
  • Ensured that all guest requests were handled promptly, accurately, courteously and professionally.
  • Responded to messages and emails to the office and transferred correspondence.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Maintained general office organization and cleanliness.
  • Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.

The Cheesecake Factory
Mesa, AZ

Server
01.2020 - 10.2024

Job overview

  • Provided exceptional service to guests in a high-volume dining environment.
  • Maintained knowledge of menu items and daily specials for informed guest recommendations.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Managed multiple tables, prioritizing guest needs and requests efficiently.
  • Handled cash transactions and processed payments accurately at the end of meals.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Chandler Family Dental Care
Chandler, Arizona

Office Manager
03.2019 - 11.2022

Job overview

  • Managed daily office operations and ensured smooth workflow.
  • Handled billing inquiries and processed insurance claims accurately.
  • Maintained a clean, organized, and welcoming office environment for patients.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Provided training to new hires on office policies and procedures.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Ensured compliance with applicable laws regarding employment practices.
  • Maintained confidential records relating to personnel matters.
  • Developed effective communication strategies between departments within the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Researched and prepared reports required by management or governmental agencies.
  • Computed balances, totals or commissions to support accounting team.

Shumway Dental
Gilbert, Arizona

Front office Insurance Specialist
04.2014 - 12.2019

Job overview

  • Processed insurance claims and verified patient coverage for dental services.
  • Communicated with patients regarding their insurance benefits and payment options.
  • Maintained accurate records of insurance claims and patient accounts.
  • Resolved discrepancies in insurance payments and addressed patient inquiries promptly.
  • Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
  • Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
  • Evaluated customer applications and determined eligibility for coverage based on established criteria.
  • Responded promptly to customer inquiries about their policies and provided timely updates as needed.
  • Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
  • Fostered relationships with customers to expand customer base and retain business.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.

Team Orthodontics
Gilbert, Arizona

Front/Back office Assistant/Marketing Manager
06.2000 - 04.2014

Job overview

  • Managed patient records and scheduling for orthodontic appointments.
  • Coordinated communication between patients and orthodontic staff.
  • Supported front desk operations by answering phone calls and emails.
  • Assisted with the daily operations of the back office by organizing, filing and distributing documents.
  • Ensured data entry accuracy while entering customer information into company databases.
  • Maintained detailed records of all transactions for future reference and audit purposes.
  • Answered incoming calls from customers and responded to inquiries in a professional manner.
  • Generated reports regarding customer sales, inventory levels, and other related data as requested by management team members.
  • Scheduled appointments, meetings, and interviews for employees and clients.
  • Responded to client queries and maintained strong relationships with vendors.
  • Worked closely with other departments on special projects.
  • Assisted management in making important decisions by collecting, organizing, and modeling data.
  • Supervised day-to-day facility operations in accordance with set policies and guidelines.
  • Supported sales team with operational insights and assistance in closing deals.
  • Assisted in contract negotiation and management with vendors and partners.
  • Conducted market research to support strategic planning efforts.
  • Compiled and submitted regulatory compliance documents and reports.
  • Facilitated communication between departments to ensure project alignment.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Managed social media campaigns to enhance brand visibility and engagement.
  • Generated ideas to increase sales through creative promotions.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Worked with management team to oversee and monitor marketing strategy.
  • Built relationships with influencers in the industry for increased visibility.
  • Monitored competitors' activities to keep up with industry trends.
  • Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
  • Planned events such as webinars or seminars to engage customers.
  • Identified opportunities for new client acquisition through various marketing channels.
  • Set specific marketing goals that align with the overall direction and business goals.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Associate of Applied Science from Business Management
05-1996

University Overview

  • 1994 - Honor Roll
  • Completed Dental Courses since 1994-current
  • 3.9 GPA
  • Track/Volleyball for Mountain View , 1992 to 1994

Skills

  • Patient scheduling and insurance processing
  • Office compliance and management
  • Customer communication and support
  • Report generation
  • Patient scheduling
  • Insurance processing
  • Office compliance
  • Customer communication
  • Front office management
  • Workflow optimization
  • Team leadership
  • Conflict resolution
  • Administrative support
  • Attention to detail
  • Sales support
  • Customer service focus
  • Filing understanding
  • Sensitive information handling
  • Schedule coordination
  • Document management
  • Interpersonal relations
  • Correspondence typing
  • Time management proficiency
  • Patient relations
  • Scheduling appointments
  • Office organization
  • Exceptional communication
  • PPO expert
  • Office management
  • Record preparation
  • Insurance verification
  • Maintaining confidentiality
  • Opening and closing offices
  • Appointment confirmation
  • Adaptability and flexibility
  • Workflow planning
  • Credit and collections
  • Adaptability
  • Data analysis
  • Microsoft office
  • Resource allocation
  • Leadership and change management
  • Teamwork
  • Bookkeeping

Languages

English
Professional

Certification

CPR Certified, attend Hinman yearly and continue several CE courses online each year

References

References available upon request.

Timeline

Front Office Team Leader

Periodontic Specialist of Marietta
11.2024 - Current

Server

The Cheesecake Factory
01.2020 - 10.2024

Office Manager

Chandler Family Dental Care
03.2019 - 11.2022

Front office Insurance Specialist

Shumway Dental
04.2014 - 12.2019

Front/Back office Assistant/Marketing Manager

Team Orthodontics
06.2000 - 04.2014

Maricopa Community Colleges, Mesa Community College

Associate of Applied Science from Business Management

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Jamie Hyacinth