Evelina Whitson
Menifee
Summary
Front office team leader with proven expertise in team management and administrative support. Recognized for meticulous attention to detail and effective resolution of customer complaints. Committed to enhancing front office operations and improving patient satisfaction through strategic leadership.
Overview
24
24
years of professional experience
Work History
Front Office Team Leader
Tri Valley Dermatology
Hemet
06.2021 - Current
- Managed front office operations to ensure efficient patient check-in processes.
- Trained and supervised front office staff on customer service protocols to enhance service quality.
- Scheduled patient appointments and coordinated with medical staff to optimize workflow.
- Maintained accurate patient records using electronic health record systems for compliance.
- Resolved customer complaints by identifying root causes and providing effective solutions.
- Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.
- Provided leadership, direction and support to front office staff.
- Monitored cash drawers at each shift changeover and ensured accurate balancing of accounts receivable records.
- Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
Clinic Clerk Lead
Kaiser Permanente
Vista
12.2002 - 02.2019
- Managed patient scheduling and appointment confirmations efficiently.
- Supported healthcare providers by managing administrative tasks and ensuring accurate documentation.
- Maintained electronic health records using clinic management software effectively.
- Directed incoming calls and inquiries to appropriate departments, enhancing communication flow.
- Handled cash transactions accurately and efficiently.
- Provided a friendly and professional greeting to patients and visitors.
- Procured medical supplies consistently to ensure clinic operations.
- Executed administrative tasks including filing, copying, and faxing, contributing to organized clinic operations.
Education
Some College (No Degree) - Medical Technology
Mt. San Jacinto College
San Jacinto, CASkills
- EHR management
- Appointment scheduling
- Patient check-in
- Insurance verification
- Front desk operations
- Administrative support
- Data entry
- Record maintenance
- Workflow optimization
- Team leadership
- Customer service training
- Bilingual proficiency
- Attention to detail
- Self-motivation
Languages
Spanish
Professional
Timeline
Front Office Team Leader
Tri Valley Dermatology
06.2021 - Current
Clinic Clerk Lead
Kaiser Permanente
12.2002 - 02.2019
Some College (No Degree) - Medical Technology
Mt. San Jacinto College