Chandra Douglas
Charlotte
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Office Team Lead
Dermatologic Surgery of the Carolinas
Charlotte
10.2020 - Current
- Proven ability to lead front office operations while delivering outstanding patient service and operational efficiency.
- Results-driven healthcare professional with expertise in dermatologic surgery coordination and front office leadership.
- Skilled in scheduling complex procedures, including Mohs micrographic surgery, and managing patient referrals.
- Conducts thorough pre-operative patient assessments and ensures compliance with practice protocols.
- Verified insurance benefits and communicated coverage details to ensure patients understood their financial responsibilities.
- Guided patients through surgical processes with clear instructions and attentive support to enhance patient comfort and understanding.
- Maintained seamless patient experiences in fast-paced clinical settings through exceptional organizational skills and meticulous attention to detail.
Case Manager Care Coordinator
North Central Family Medical Center
Rock Hill
08.2019 - 10.2020
- Experienced Healthcare Administrative Professional supporting program operations, patient services, and clinical workflows in fast-paced healthcare environments.
- Manages insurance prior authorizations, FMLA requests, and patient documentation with precision and timeliness.
- Delivered patient education on preventive care, including contraceptive options and STD/STI/HIV prevention, to empower patients in making informed health choices.
- Collaborates with leadership to develop program goals, curriculum, and operational strategies.
- Evaluated program performance, optimized processes, and maintained accurate financial and operational reporting to mitigate risks and enhance operational efficiency.
- Maintained detailed data tracking systems using Excel to effectively monitor outcomes, metrics, and workflow efficiency.
- Recognized for strong customer service, meticulous attention to detail, and enhancing both patient experience and organizational outcomes.
Surgical Scheduling Coordinator
Hutchinson Surgical Care Specialists
Whiteville
10.2003 - 10.2019
- Scheduled surgical appointments efficiently based on surgeon availability and patient needs.
- Reviewed CPT and ICD codes for billing accuracy, ensuring compliance with regulations.
- Transcribed physician-dictated medical information to document patient care and health updates.
- Prepared and sent H&P forms and other patient documentation to surgical facilities.
- Coordinated post-operative appointments, aligning them with recovery timeframes to support patient care continuity.
- Collected patient signatures, ensuring completion of pre-operative consent and HIPAA forms to facilitate surgical procedures.
- Communicated payment policies, obtained insurance information, and verified patient benefits.
- Educated patients on pre-surgery preparation and post-operative care procedures.
- Contacted external medical facilities to confirm patient histories and support accurate diagnoses.
- Maintained physician calendars, scheduling appointments and procedures efficiently.
- Created and maintained accurate, confidential patient records.
- Supported administrative and clinical staff with clerical tasks, including ordering supplies and managing office inventories.
- Oversaw front office operations encompassing patient appointment management, billing, collections, and overall administrative support.
Education
Bachelor's - Health Services Management
Independence University
Salt Lake City, UT03-2020
Skills
- Patient interaction
- Patient flow management
- EHR management
- Medical scheduling
- Front office operations
- ICD coding
- Insurance knowledge
- Case management
- Cloud collaboration tools
- Office proficiency
- Time management
- Team leadership
- Conflict resolution
- Detail orientation
- Communication skills
- Customer support
- Filing skills
Certification
Driver's License
Languages
English, Expert
Awards
Presidential Award, 07/01/18
Willing To Relocate
Charlotte, NC
Personal Information
- Authorized To Work In The US: 1
- Title: Compassionate Healthcare Professional Dedicated to Patient Care
Timeline
Front Office Team Lead
Dermatologic Surgery of the Carolinas
10.2020 - Current
Case Manager Care Coordinator
North Central Family Medical Center
08.2019 - 10.2020
Surgical Scheduling Coordinator
Hutchinson Surgical Care Specialists
10.2003 - 10.2019
Bachelor's - Health Services Management
Independence University