Kimberly Bond
Olathe,KS
Summary
Dynamic Front Office Team Lead at AdventHealth Medical Group with strong leadership and exceptional communication skills. Successfully enhanced patient satisfaction scores through strategic process improvements and effective delegation. Proven expertise in office management and customer service, optimizing team performance while ensuring accurate billing and efficient appointment scheduling.
Overview
12
12
years of professional experience
Work History
Front Office Team Lead
AdventHealth MedicalGroup
Shawnee Mission
07.2024 - Current
- Oversaw daily operations of front office team, ensuring optimal patient flow and service delivery.
- Implemented scheduling processes to enhance appointment management and staff efficiency.
- Trained and mentored new front office staff on procedures and best practices.
- Resolved patient inquiries and concerns, promoting positive relationships through effective communication.
- Developed strategies for improving patient satisfaction scores within the front office environment.
- Collaborated with healthcare providers to streamline referral processes and improve coordination of care.
- Analyzed workflow challenges, recommending solutions to enhance operational efficiency and reduce wait times.
- Oversaw financial transactions at the front desk, ensuring accurate billing and proper cash handling procedures were followed.
- Optimized team performance by providing regular feedback, coaching, and training to staff members.
Front Office Manager
Midwest Reproductive Center
Olathe, KS
09.2013 - 07.2024
- Managed front desk operations to ensure efficient guest check-in and check-out processes.
- Coordinated scheduling and staff assignments to optimize team performance and service delivery.
- Developed training materials for new hires, enhancing onboarding experience and operational efficiency.
- Implemented customer feedback systems to improve guest satisfaction and address concerns promptly.
- Oversaw inventory management for office supplies, maintaining optimal stock levels for smooth operations.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Education
Nursing, Biology
University of Kansas
Lawrence, KSHigh School Diploma - General Studies
Olathe North High School
Olathe, KSGeneral Studies
Johnson County Community College
Overland Park, KSSkills
Effective delegation
Exceptional communication
Policy enforcement
Administrative tasks
Strong leadership
Customer service
Maintaining confidentiality
Customer service expertise
Opening and closing offices
File organization
Office organization
Scheduling appointments
Insurance verification
Office management
Sensitive information handling
Front office management
Patient relations
Call routing
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking and organization
Reliability
Timeline
Front Office Team Lead
AdventHealth MedicalGroup
07.2024 - Current
Front Office Manager
Midwest Reproductive Center
09.2013 - 07.2024
Nursing, Biology
University of Kansas
High School Diploma - General Studies
Olathe North High School
General Studies
Johnson County Community College