Anna Tucker
Sarasota,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Team Lead
First Physicians Group
08.2023 - Current
- Answered phones, checked voicemails, and communicated efficiently with patients, providers, and hospital staff in a timely manner, helping to coordinate patient-provider communication and schedule patients for clinic.
- Supervised clinic every week, triaged patients by taking their vitals, asking about their health history, and updating the patient's chart with the most accurate information, assisted physicians and mid-levels with any tasks during clinic days (i.e. wound care).
- Scheduled surgeries and outpatient orders, communicated with patients and the Operating Room, ordered surgical supplies through vendors, and obtained authorization for any procedure ordered.
- Ensured accurate billing was done after every clinic and was responsible for ordering clinic supplies and office supplies for all staff members.
- Assisted in keeping track of the trauma providers schedule and updating it to the hospital on-call system.
- Kept track of all the trauma providers licenses and certifications making sure all the accurate information was submitted and ensured their reimbursements were provided for renewals and CME.
Multi-Skilled Technician
Sarasota Memorial Hospital
11.2020 - 08.2023
- Serve as Head Unit Coordinator managing both unit and interdepartmental communications, patient/family relations, team member assignments, and supply management.
- Assess and meet the needs of the unit by ordering supplies, coordinating with management, and communicating with staff.
- Perform clerical duties, such as SCM, VOALTE, AMPFM, Microsoft Word, Excel, Outlook, Teletracking, Folder View, Smartsheets, and WebEx, as well as, answering phones and call lights.
- Multi-task duties between nursing staff, providers, and patient/patient family members on a 26-bed unit.
- Maintain accurate records of patient care, condition, progress, and concerns.
- Orient and lead new staff in unit based activities and work flows.
- Assist in the needs of medical professionals when caring for patients.
- Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Deliver individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Lab Teaching Assistant
Biola University
01.2020 - 05.2020
- Collaborated with three Biology professors in an Upper Division Parasitology Lab for 13+ students.
- Coordinated lab schedules, checked assignments, proctored tests, and provided grades according to university standards.
- Assisted students in the use of microscopy equipment.
- Mentored students through office hours and one-on-one communication.
- Documented attendance and completed assignments to maintain full class and student records.
- Taught small groups of students focused on specific parts of coursework.
- Conducted microscopy of parasites according to laboratory protocol.
Education
Bachelor of Science - Human Biology
Biola University
La Mirada, CAHigh School Diploma -
Christian Heritage School
Trumbull, CTCertified Nursing Assistant Course
Manatee Technical College
Bradenton, FLSkills
- Collaborative leader
- Organized
- Effective communicator
- Thoughtful problem solver
- Detail-oriented
- Dedicated team-member
- Ability to multitask
- Empathetic
- Patient care and emotional support
Certification
Certified Nurse Assistant (CNA) FL CNA 394046 Exp: 5/31/2025
Basic Life Support (BLS) Exp: 05/2026
Affiliations
Inducted as a member of the National Society of Leadership and Success (2018)
Timeline
Front Office Team Lead
First Physicians Group
08.2023 - Current
Multi-Skilled Technician
Sarasota Memorial Hospital
11.2020 - 08.2023
Lab Teaching Assistant
Biola University
01.2020 - 05.2020
Bachelor of Science - Human Biology
Biola University
High School Diploma -
Christian Heritage School
Certified Nursing Assistant Course
Manatee Technical College