Pamela Gaitens
Venice,FL
Summary
Highly skilled and enthusiastic individual with a demonstrated history of working in the hospital and healthcare industry. Proven success at cultivating working relationships and promoting clear communication between patient and professionals. Committed to providing the highest level of care to our patients and organizational efficiency.
Overview
19
19
years of professional experience
Work History
Front Office Team Lead
First Physicians Group
09.2022 - Current
- Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
- Interviewed, hired, coached, and developed front office associates.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Patient Relations Representative
First Physicians Group
01.2018 - 09.2022
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated between patients and healthcare professionals to meet patient needs
- Checked daily doctor schedules and verified insurance
- Prioritized and organized tasks to efficiently accomplish service goals.
Outpatient Registration Clerk
Sarasota Memorial Hospital
09.2015 - 01.2018
- Exceeded customer satisfaction by finding creative solutions to problems
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Branch Manager
Calusa National Bank
08.2013 - 08.2015
- Networked within communities to identify and capitalize on business opportunities
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Designed sales and service strategies to improve revenue and retention
- Assessed employee performance and issued disciplinary notices.
Assistant Branch Manager
Florida Shores Bank-southwest
09.2007 - 01.2013
- Trained and mentored highly effective teams to meet corporate service standards
- Evaluated credit application to determine risk factors and financial feasibility
- Monitored daily operations and supported Branch Manager in necessary duties
- Provided bank leadership in absence of branch manager
- Implemented operational improvements to increase efficiency and reduce labor costs
- Networked within communities to identify and capitalize on business opportunities
- Developed strategy to achieve target sales goals.
Customer Service Representative
FirstPriority Bank
12.2005 - 09.2007
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Minooka Community High School
Minooka, IL05.2000
Skills
- Relationship Building
- Patient Registration
- Precepting
- Analytics
- Policy Enforcement
- Exceptional communication
- Administrative tasks
- Front Office Management
- Departmental support
- Customer Service
Timeline
Front Office Team Lead
First Physicians Group
09.2022 - Current
Patient Relations Representative
First Physicians Group
01.2018 - 09.2022
Outpatient Registration Clerk
Sarasota Memorial Hospital
09.2015 - 01.2018
Branch Manager
Calusa National Bank
08.2013 - 08.2015
Assistant Branch Manager
Florida Shores Bank-southwest
09.2007 - 01.2013
Customer Service Representative
FirstPriority Bank
12.2005 - 09.2007
High School Diploma -
Minooka Community High School
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