Jamie Ingram
Baton Rouge,LA
Summary
With over 35 years of valuable customer service experience, including 23 years in the medical field, this highly motivated and self-starting professional consistently delivers exceptional service and exceeds customer expectations. Deep understanding of the medical industry, combined with a passion for providing top-notch care, enables effective navigation of complex situations and ensures optimal patient satisfaction. Seeks to leverage wealth of expertise and drive for excellence in a challenging role to continue making a meaningful impact in customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caregiver/Personal Assistant
A First Name Basis
Lafayette, LA
01.2023 - Current
- Provided compassionate and personalized care to individuals, assisting with daily activities, medication management, and personal hygiene
- Established and maintained a safe and comfortable environment, ensuring the well-being and dignity of clients at all times
- Communicated effectively with clients, their families, and healthcare professionals to ensure coordinated care and support
- Documented and maintained accurate records of client progress, medication administration, and any changes in their condition
- Demonstrated strong interpersonal skills, fostering trusting relationships with clients and their families.
Caregiver
Senior Helpers HomeCare
Lafayette, LA
08.2022 - Current
- Provided compassionate and personalized care to individuals, assisting with daily activities, medication management, and personal hygiene
- Established and maintained a safe and comfortable environment, ensuring the well-being and dignity of clients at all times
- Communicated effectively with clients, their families, and healthcare professionals to ensure coordinated care and support
- Documented and maintained accurate records of client progress, medication administration, and any changes in their condition
- Demonstrated strong interpersonal skills, fostering trusting relationships with clients and their families.
Substitute Teacher
Lafayette Parish School System
Lafayette, LA
04.2018 - Current
- Successfully facilitated classroom instruction and maintained a positive learning environment
- Implemented lesson plans and educational activities provided by regular teachers
- Adapted teaching methods to meet the needs of diverse student populations
- Managed classroom behavior and ensured a safe and inclusive environment for all students
- Collaborated with school staff and administrators to support the continuity of instruction
- Maintained accurate records of attendance, assignments, and student progress
- Communicated effectively with students, parents, and fellow educators.
Certified Nursing Assistant
Pelican Pointe Retirement and Rehabilitation Facility
Maurice, LA
05.2017 - Current
- Provided compassionate and personalized care to patients, assisting with activities of daily living, such as bathing, dressing, and feeding
- Monitored and recorded vital signs, including blood pressure, temperature, and pulse, to ensure the well-being of patients
- Assisted with mobility and transfers, ensuring patient safety and comfort
- Collaborated with healthcare professionals to implement care plans and provide necessary support
- Maintained a clean and organized environment, including the sterilization of equipment and the proper disposal of waste
- Documented patient information accurately and maintained confidentiality in accordance with healthcare regulations
- Demonstrated excellent communication skills, both with patients and their families, to provide emotional support and address any concerns.
Certified Nursing Assistant
Platinum Healthcare Medical Staffing
Lafayette, LA
10.2013 - Current
- Provided compassionate and personalized care to patients, assisting with activities of daily living, such as bathing, dressing, and feeding
- Monitored and recorded vital signs, including blood pressure, temperature, and pulse, to ensure the well-being of patients
- Assisted with mobility and transfers, ensuring patient safety and comfort
- Collaborated with healthcare professionals to implement care plans and provide necessary support
- Maintained a clean and organized environment, including the sterilization of equipment and the proper disposal of waste
- Documented patient information accurately and maintained confidentiality in accordance with healthcare regulations
- Demonstrated excellent communication skills, both with patients and their families, to provide emotional support and address any concerns.
DSW Worker
L & D Community Care
Lafayette, LA
10.2013 - 04.2016
- Provided compassionate and personalized care to individuals, assisting with daily activities, medication management, and personal hygiene
- Established and maintained a safe and comfortable environment, ensuring the well-being and dignity of clients at all times
- Communicated effectively with clients, their families, and healthcare professionals to ensure coordinated care and support
- Documented and maintained accurate records of client progress, medication administration, and any changes in their condition
- Demonstrated strong interpersonal skills, fostering trusting relationships with clients and their families.
Independent Contractor
Gifted Healthcare Medical Staffing
Lafayette, LA
02.2009 - 03.2016
- Provided compassionate and personalized care to patients, assisting with activities of daily living, such as bathing, dressing, and feeding
- Monitored and recorded vital signs, including blood pressure, temperature, and pulse, to ensure the well-being of patients
- Assisted with mobility and transfers, ensuring patient safety and comfort
- Collaborated with healthcare professionals to implement care plans and provide necessary support
- Maintained a clean and organized environment, including the sterilization of equipment and the proper disposal of waste
- Documented patient information accurately and maintained confidentiality in accordance with healthcare regulations
- Demonstrated excellent communication skills, both with patients and their families, to provide emotional support and address any concerns.
CNA - Certified Nursing Assistant
Regional Medical Center of Acadiana
Lafayette, LA
09.2011 - 11.2013
- Provided compassionate and personalized care to patients, assisting with activities of daily living, such as bathing, dressing, and feeding
- Monitored and recorded vital signs, including blood pressure, temperature, and pulse, to ensure the well-being of patients
- Assisted with mobility and transfers, ensuring patient safety and comfort
- Collaborated with healthcare professionals to implement care plans and provide necessary support
- Maintained a clean and organized environment, including the sterilization of equipment and the proper disposal of waste
- Documented patient information accurately and maintained confidentiality in accordance with healthcare regulations
- Demonstrated excellent communication skills, both with patients and their families, to provide emotional support and address any concerns.
Courier Driver
The Daily Advertiser
Lafayette, LA
08.2010 - 05.2012
- Delivered newspapers to designated locations within assigned routes and timelines
- Ensured accurate and timely distribution of newspapers to customers, following established delivery instructions
- Managed inventory and maintained appropriate levels of newspapers for each delivery route
- Handled customer inquiries and resolved any delivery-related issues in a professional and courteous manner
- Maintained accurate records of deliveries, payments, and customer feedback
- Adhered to safety guidelines and traffic regulations while operating a vehicle for delivery purposes
- Collaborated with supervisors and team members to optimize delivery routes and improve efficiency.
Breastfeeding Peer Counselor
Agenda for Children
Lafayette, LA
04.2011 - 06.2011
- Provided one-on-one support and guidance to breastfeeding mothers, offering encouragement and practical advice
- Assisted mothers in establishing and maintaining successful breastfeeding routines, addressing concerns and challenges
- Conducted breastfeeding education sessions and workshops to promote awareness and knowledge among mothers
- Collaborated with healthcare professionals and lactation consultants to ensure comprehensive care for breastfeeding mothers
- Maintained accurate records of client interactions and progress, while respecting confidentiality and privacy
- Acted as a resource for breastfeeding information, answering questions and providing evidence-based guidance
- Demonstrated empathy, patience, and effective communication skills to foster a supportive environment for breastfeeding mothers.
Education
Practical Nursing - Nursing
Baton Rouge Community College
Baton Rouge, LATechnical - Administrative Medical Assistant/ Insurance Coder
Unitech Training Academy
Lafayette, LA09.2016
Pharmacy Technician Preparedness - Pharmacy Technology
Unitech Training Academy - Lafayette
Lafayette, LA02.2011
Skills
- Marketing
- Organizational Skills
- Teaching
- Time Management
- Retail Sales
- Microsoft Office
- Microsoft Word
- ICD Coding
- ICD-10
- Medical Terminology
- Medical Billing
- Medical Records
- Medical Office Experience
- CPT Coding
- CNA
- Front Desk
- Front Office
- Reception
- Customer Service
- Hospital Experience
- Medical Coding
- Medical Scheduling
- ICD-9
- Insurance Verification
- Basic Math
- Library Services
- Computer Skills
- Communication Skills
- Typing
- Windows
- Cash Register
- Google Suite
- Cash Handling
- Analysis Skills
- Sales
- Databases
- Conflict Management
- Continuous Improvement
- Vital Signs
- Personal Assistant Experience
- Driving
- Office Management
- Documentation Review
- Outside Sales
- Hospitality
- Scripting
- Assembly
- Account Management
- Microsoft Windows Server
- CMMS
- Negotiation
- Preschool Experience
- PCI
- Epic
- Accounts Receivable
- Early Childhood Education
- B2B Sales
- Senior Leadership
Certification
- Medical Billing and Coding
- CNA
- CPR Certification
- AED Certification
- Driver's License
- State Tested Nursing Assistant
- BLS Certification
- First Aid Certification
Assessments
- Call center customer service, Proficient, 08/01/23, Demonstrating customer service skills in a call center setting
- Medical receptionist skills, Proficient, 08/01/23, Managing physician schedules and maintaining accurate patient records
- Home health aide skills, Proficient, 08/01/23, Providing care to patients in a home setting
- Basic computer skills, Proficient, 02/01/24, Performing basic computer operations and troubleshooting common problems
- Work style: Reliability, Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Sales skills, Proficient, 08/01/23, Influencing and negotiating with customers
- Attention to detail, Proficient, 07/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 02/01/24, Identifying and resolving common customer issues
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Eager Employee
Languages
Spanish
Limited Working
Timeline
Caregiver/Personal Assistant
A First Name Basis
01.2023 - Current
Caregiver
Senior Helpers HomeCare
08.2022 - Current
Substitute Teacher
Lafayette Parish School System
04.2018 - Current
Certified Nursing Assistant
Pelican Pointe Retirement and Rehabilitation Facility
05.2017 - Current
Certified Nursing Assistant
Platinum Healthcare Medical Staffing
10.2013 - Current
DSW Worker
L & D Community Care
10.2013 - 04.2016
CNA - Certified Nursing Assistant
Regional Medical Center of Acadiana
09.2011 - 11.2013
Breastfeeding Peer Counselor
Agenda for Children
04.2011 - 06.2011
Courier Driver
The Daily Advertiser
08.2010 - 05.2012
Independent Contractor
Gifted Healthcare Medical Staffing
02.2009 - 03.2016
Practical Nursing - Nursing
Baton Rouge Community College
Technical - Administrative Medical Assistant/ Insurance Coder
Unitech Training Academy
Pharmacy Technician Preparedness - Pharmacy Technology
Unitech Training Academy - Lafayette