Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jamie Jackson

St. Petersburg,FL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.

Overview

11
11
years of professional experience

Work History

Family/Home Care Provider

Private Residence
12.2024 - Current
  • Daily household chores and laundry upkeep in a 5,000 sq. ft. home.
  • Ensure both children are to all appointments and extracurricular activities in a timely and safe manner.
  • Daily errands, grocery shopping, pantry and fridge upkeep, and meal prep for immediate family, and parties hosting 30 or more guests.
  • Ensure 2 dogs are fed, groomed, and walked in a timely manner.
  • Complete and manage multiple large organizational tasks, such as closets, the garage, and a complete kitchen and home remodel.
  • Daily upkeep of a 30+ crop hydroponic garden.
  • Assist in large-scale storm and disaster food and supply preparation and storage.

Babysitting

Private Residence
01.2024 - 11.2024
  • Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
  • Developed creative play sessions enhancing children's social and cognitive skills.
  • Communicated effectively with parents and guardians, providing regular updates on children's progress.
  • CPR and first aid certified.

Customer Call Canter Agent/Dispatch Coordinator

Hales Air Conditioning
11.2022 - 01.2024
  • Managed customer inquiries regarding air conditioning services and products.
  • Coordinated service appointments between technicians and clients for efficient scheduling.
  • Achieved high customer satisfaction scores through effective communication and problem-solving.
  • Collaborated with the team to streamline the call handling process in order to reduce average call time.

Customer Service Team Lead

Best Buy
03.2020 - 10.2022
  • Led customer service team in resolving client inquiries and issues.
  • Coordinated schedules to optimize team coverage during peak hours.
  • Managed escalated complaints and achieved positive outcomes to maintain brand reputation
  • Back office opening and closing, as well as customer-facing cash transactions.
  • Tech support and computer repair within Geek Squad.
  • Credit card and tech support sales.

Customer Service Staff

Publix Supermarkets Store
04.2014 - 01.2017
  • Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
  • Handled customer-facing cash transactions, as well as opening and closing the back cash office.
  • Money services such as wire transfers, check cashing, and money orders.
  • Collaborated with management to identify training needs and team objectives.

Education

High School Diploma -

Pinellas Technical School
Clearwater, FL
06-2013

Skills

  • Time management
  • Attention to detail
  • Communication skills
  • Conflict resolution
  • Technical support
  • Critical thinking
  • Telephone etiquette
  • Strategic sales
  • Cash handling
  • Household management
  • Meal preparation
  • Child care
  • CPR and first aid certification

References

References available upon request.

Timeline

Family/Home Care Provider

Private Residence
12.2024 - Current

Babysitting

Private Residence
01.2024 - 11.2024

Customer Call Canter Agent/Dispatch Coordinator

Hales Air Conditioning
11.2022 - 01.2024

Customer Service Team Lead

Best Buy
03.2020 - 10.2022

Customer Service Staff

Publix Supermarkets Store
04.2014 - 01.2017

High School Diploma -

Pinellas Technical School

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