Jamie Jenkins, CLS(ASCP)
Stanford,KY
Summary
Results-driven Microbiologist with 21 years of laboratory expertise and a background as a Field Service Engineer for nearly 5 years. Excels in exceeding performance expectations and delivering exceptional customer service in both laboratory and field service settings. Skilled in independently handling complex tasks and troubleshooting technical aspects of clinical laboratory operations, including laboratory information systems. Recognized as the primary operatory for PCR instrumentation in the Microbiology laboratory for a decade. Certified by the American Society of Clinical Pathologists.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Field Service Engineer, Kentucky
Cepheid (Remote)
Stanford, KY
03.2020 - Current
- Routinely inspected instrumentation for preventive and emergency maintenance needs and troubleshot malfunctions and diagnosed issues to service equipment quickly and fully while maintaining excellent customer service.
- Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
- Provided technical support to customers via telephone, email and on-site visits.
- Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
- Collaborated closely with internal teams including Sales, Support and Engineering.
- Installed upgrades on existing systems.
- Took charge as the owner of CES/NPS metric for daily management, accumulating over 3 years of experience in this role.
- Proven track record of hands-on experience in various projects.
Medical Microbiologist
Ephraim Mcdowell Regional Medical Center
Danville, KY
11.2010 - 03.2020
- Primary operator of all PCR instrumentation.
- Contributed to procedure development, established LIS connections and order entry protocols, facilitated maintenance and quality control processes, while providing training to coworkers and students.
- Executed a wide range of functions within the field of microbiology which involved set ups, plate reading , susceptibility testing , antigen testing , acid fast bacteriology , mycology and parasitology.
- Maintained smooth coordination and upheld high standards of customer service by fostering effective communication amongst doctors, pharmacists, nurses, and patients at the Medical Center.
Medical Technologist
Ephraim Mcdowell Regional Medical Center
Danville, KY
09.2003 - 11.2010
- Managed patient specimen testing along with consistent maintenance and troubleshooting of laboratory analyzers across various sections including Chemistry, Blood Bank,Hematology,and Urinalysis.
- Provided and maintained exceptional customer service to doctors, nurses, and patients at the Medical Center.
Immunohematology Technologist
University of Kentucky Chandler Medical Center
Lexington, KY
08.2001 - 09.2003
- Expertise as a blood bank technologist.
- Provided adherence to transfusion protocols for diverse patient cases including trauma, transplant, and pediatric populations.
Education
Bachelor of Health Sciences in Clinical Laboratory Science - Clinical Laboratory Science
University of Kentucky
Lexington, KY08.2001
Skills
- Service Documentation
- On-Site Support
- Computer hardware repair
- Customer Service Management
- Maintenance and repair
- Network installation
- Project management
- DBS
- Daily Management tasks
- Inventory Management
Certification
- American Society of Clinical Pathologists (ASCP) MT-214176
Accomplishments
- Chosen as 1 of 7 core members of the first ever customer care "Women in Leadership" group
- Numerous "Make it Happen" awards for outstanding performance in various projects at Cepheid as well as volunteering to go out of my territory to assist during workflow issues.
- "Star" award for outstanding performance in project management and lead generation
- Many awards for going "ABOVE AND BEYOND THE CALL" and attendance
References
References available upon request.
Timeline
Field Service Engineer, Kentucky
Cepheid (Remote)
03.2020 - Current
Medical Microbiologist
Ephraim Mcdowell Regional Medical Center
11.2010 - 03.2020
Medical Technologist
Ephraim Mcdowell Regional Medical Center
09.2003 - 11.2010
Immunohematology Technologist
University of Kentucky Chandler Medical Center
08.2001 - 09.2003
Bachelor of Health Sciences in Clinical Laboratory Science - Clinical Laboratory Science
University of Kentucky