Jamie Johnson

-Coach and mentor associates throughout their transition period
-Monitor & grade calls and queues, and provide constructive feedback to the associates
-Have weekly coaching sessions with the associates to discuss areas of opportunity, and provide guidance on improving those areas
-I have made myself available to associates, supervisors and management to assist with any tech problems
-I have assisted with classroom training on multiple occasions, and have always made myself available to assist whenever help is needed

-Provide excellent customer service and empathy to callers who are inquiring on existing claims, or reporting new claims.
-Setting up new loss reports, and gathering all applicable information to resolve the claim as quickly and efficiently as possible.
-Work queue activities in between calls, and following up with the insured/claimant where applicable.

I am consistently exceeding my goals, often achieving a 4+ each month in all metrics. I was chosen to host a coaching session for my team, to help them understand my methods on how I achieve my calls per day while maintaining excellent customer service. I have won on a few occasions internal team competitions for CSS & CPD.

• Assist tax specialists with tech issues thy encounter with tax software
• Connect to clients PC remotely to assist with troubleshooting
• Provide excellent customer service
• Recommend and explain the benefits of other Intuit products

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Quoted and calculated premium rates for policies
• Conducted research on insurance packages and investment options to generate client recommendations

• Provide expert guidance on Geico's commercial products, while providing excellent customer service
• Tailor and explain different insurance packages to prospects
• Explain the benefits of Geico insurance, and how we can help evolve their businesses
• Recommend and bundle additional products through our partners to ensure they are getting the best policy to suit their needs

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Recommend and advise the best product to suit the customers needs