Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Kidd

Frederick,MD

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

23
23
years of professional experience

Work History

Shipt Shopper

Shipt
Frederick, MD
08.2020 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Server/Bartender

Black Hog BBQ
Frederick, MD
01.2017 - 09.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Earned employee of the year bonus in 2019.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Registered Massage Therapist

The Red Door Spa
Gaithersburg, MD
06.2015 - 03.2019
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.

Bartender

Cactus Flats
Frederick, MD
11.2013 - 06.2015
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Black Hog Bbq & Bar
Frederick, MD
04.2012 - 10.2013
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Manager, Bartender, Server

Canal Bar & Grill
Frederick, MD
10.2001 - 08.2012
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Registered Massage Practioner - Massage Therapy

Central Maryland School of Massage
Frederick, MD
05.2013

High School Diploma -

Governor Thomas Johnson High School
Frederick, MD
06.1999

Skills

  • Customer Service
  • Cool Under Pressure
  • Verifying Order Accuracy
  • Verbal and Written Communication
  • Cash Counting
  • Sales Proficiency
  • Accurate Money Handling
  • Attention to Detail
  • Upbeat and Outgoing Attitude
  • Guest Satisfaction
  • Food and Beverage Service
  • Dining Room Cleaning and Upkeep

Timeline

Shipt Shopper

Shipt
08.2020 - Current

Server/Bartender

Black Hog BBQ
01.2017 - 09.2020

Registered Massage Therapist

The Red Door Spa
06.2015 - 03.2019

Bartender

Cactus Flats
11.2013 - 06.2015

Server

Black Hog Bbq & Bar
04.2012 - 10.2013

Manager, Bartender, Server

Canal Bar & Grill
10.2001 - 08.2012

Registered Massage Practioner - Massage Therapy

Central Maryland School of Massage

High School Diploma -

Governor Thomas Johnson High School

Similar Profiles

CREATE PROFILE
Jamie Kidd