Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Kouma

Plano,TX

Summary

Proven leader and effective communicator, adept at fostering teamwork and collaboration. At Intuit, I spearheaded initiatives that significantly enhanced team productivity and customer satisfaction. My expertise in problem-solving and CRM software utilization led to surpassing sales targets by over 30%, showcasing my ability to drive growth and achieve results.

Overview

8
8
years of professional experience

Work History

LDR

Intuit
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

LDR

Small Business Growth Alliance
09.2023 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales Development Representative

Advocat Group
05.2023 - 09.2023
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Achieved and exceeded monthly and annual sales targets.
  • Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.

Lead Development Representative

Small Business Growth Alliance
08.2022 - 12.2022
  • Maximized ROI on marketing initiatives by providing valuable feedback on campaign effectiveness and suggesting improvements based on lead insights.
  • Streamlined lead qualification process by collaborating closely with the sales team to identify key criteria for potential customers.
  • Conducted thorough research on targeted accounts before initial engagement, ensuring personalized outreach that demonstrated knowledge of the prospect''s business landscape.
  • Boosted conversion rates by nurturing relationships with prospects through timely follow-ups and tailored communications.
  • Increased sales pipeline by consistently identifying high-potential leads and initiating contact with decisionmakers.
  • Enhanced lead generation by implementing targeted outreach campaigns and strategic prospecting techniques.
  • Exceeded monthly targets for qualified leads, utilizing advanced CRM tools to track progress and prioritize tasks effectively.

Inside Sales Representative

Woodbridge Home Exteriors
07.2017 - 09.2022
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Appointment Setter

Woodbridge Home Exteriors
07.2017 - 03.2022
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Education

High School Diploma -

Denton High School
Denton, TX
05-1995

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication

Timeline

LDR

Intuit
04.2024 - Current

LDR

Small Business Growth Alliance
09.2023 - 03.2024

Sales Development Representative

Advocat Group
05.2023 - 09.2023

Lead Development Representative

Small Business Growth Alliance
08.2022 - 12.2022

Inside Sales Representative

Woodbridge Home Exteriors
07.2017 - 09.2022

Appointment Setter

Woodbridge Home Exteriors
07.2017 - 03.2022

High School Diploma -

Denton High School

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