Jackelyn Quijano
Richmond,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outbound LDR
Intuit - (Contractor: Catapult Staffing Services LLC)
Remote
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- During 5/2025 - 2/2026 I was helping to manage a Confirmations Team to make sure everyone goes to the right business, take down 2nd dials number, and making sure all businesses get called even if I help dialing.
- Currently I still call confirmations by myself, there is no longer a Confirmations team since there has been some changes. I call customers to confirm, reschedule, or cancel appointments when I call for Outbound Confirmations. Also I call No Shows which is trying to reach out to customers to reschedule or rule out if no longer interested.
- Worked on LDR Attributions from 5/2025-2/2026 using Excel to go over all sales, making sure AE's are crediting LDR's.
- Day to day using Salesforce, Excel doc, Chili Cal, and sometimes CCP. Did use Orum at one point.
- With confirmations my role is make sure the customer knows that they are going into a sales meeting the next day and finding out that the AE can help. If not, I direct them to the right direction which is mostly support, if it's not something I can help with. Do my best to make sure the customer's feel heard and I can help them with what they are looking for.
Account Executive (Outbound Sales Consultant II)
Intuit - (Contractor: Catapult Staffing Services LLC)
Remote
01.2024 - 08.2024
- Customer engagement, pipeline, managing time, organization, and sales performances.
- High-quality customer service experience. Sales and training performance for QBO clients.
- Knowledge of Intuit products solutions and bookkeeping for a better customer facing experience.
- Day to day performances with Salesforce/Pipeline, Amazon CCP, Chili Piper, and Outlook.
- Meet with manager/peers to go over any ways on improvement, being coachable.
- Positive mindset on each call going over full ecosystem with customers to make best product recommendations.
Account Developer
Intuit - (Contractor: Catapult Staffing Services LLC)
Richmond, VA
06.2021 - 01.2024
- Overcame objections just by being myself, being friendly and having empathy for the customers.
- Set up appointments with interested customers according to schedule availability and making sure there is a need for the customer/AE.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Eventually I make my own call flow but once I find something that works.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Positive mindset daily especially for the team, will do my best to help my team with my knowledge or take information/help from others.
- Goal achiever or over achiever
- Using Salesforce and Chili Piper. Sometimes use Amazon CCP to call out.
Dasher
DoorDash
Richmond, VA
12.2020 - 05.2025
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
Vet Assistant/Receptionist
Bill’s Pet Infirmary
06.2016 - 01.2021
- Skills Customer service, answer phone calls, schedule appointments, handle medications, assist holding animals, prepare dogs/cats for surgery, other veterinary services.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Cashier
Toys "R" Us & Babies "R" Us
Short Pump, VA
07.2015 - 06.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Instacart Shopper
Instacart
Richmond, VA
08.2020 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
No Degree - Some College Education For Nursing - 2025
John Tyler Community College
Chester, VAHigh School Diploma -
Meadowbrook High School
Chesterfield, VA06-2013
Skills
Friendly, positive attitude daily, have a work separate from personal life mentality, and loves teamwork/collaboration I thrive in high stakes environments and solving challenges Dependable and responsible Excellent communication and focused on solving customers needs Computer skills and adaptable
Certification
- Certified Veterinary Assistant - May 2016 - Animal Behavior College.
- Intuit Bookkeeping Certification (In process)
Timeline
Outbound LDR
Intuit - (Contractor: Catapult Staffing Services LLC)
05.2025 - Current
Account Executive (Outbound Sales Consultant II)
Intuit - (Contractor: Catapult Staffing Services LLC)
01.2024 - 08.2024
Account Developer
Intuit - (Contractor: Catapult Staffing Services LLC)
06.2021 - 01.2024
Dasher
DoorDash
12.2020 - 05.2025
Instacart Shopper
Instacart
08.2020 - Current
Vet Assistant/Receptionist
Bill’s Pet Infirmary
06.2016 - 01.2021
Cashier
Toys "R" Us & Babies "R" Us
07.2015 - 06.2016
No Degree - Some College Education For Nursing - 2025
John Tyler Community College
High School Diploma -
Meadowbrook High School