JAMIE KOUNS
Ashland,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UK KDMC
Ashland, KY
02.2025 - Current
- Assists healthcare providers with patient examinations and clinical procedures.
- Manages patient records using electronic health record systems efficiently.
- Conducts routine lab tests and prepared specimens for analysis accurately.
- Maintains cleanliness and organization of exam rooms and medical equipment consistently.
- Administers injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Relays messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Customer Service Manager
State Farm
Ashland, KY
07.2022 - 02.2025
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Followed up with customers to drive satisfaction and gain service feedback.
- Reviewed incoming emails from customers; responded promptly with accurate information.
- Reconciled end-of-day deposits for the business.
Accounts Payable Processor
Marathon Petroleum
Catlettsburg, KY
12.2010 - 04.2021
- Verified accuracy of invoices and other accounting documents or records.
- Identified opportunities for process improvement initiatives that would improve efficiency in the department.
- Performed timely processing of employee expense reports for reimbursement purposes.
- Processed invoices and payments accurately and efficiently, utilizing the accounts payable system.
Education
Certified Clinical Medical Assistant - Medical Assisting
Phlebotomy Plus
Ashland, Kentucky12.2024
Skills
- Vitals
- Injections
- Phlebotomy
- EKG
- Excellent time management skills
- Team building
- Administrative support
Certification
Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
UK KDMC
02.2025 - Current
Customer Service Manager
State Farm
07.2022 - 02.2025
Accounts Payable Processor
Marathon Petroleum
12.2010 - 04.2021
Certified Clinical Medical Assistant - Medical Assisting
Phlebotomy Plus