Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donnella O'Neal

Converse,TX

Summary

Ambitious, confident, and detailed oriented Medical Assistant with over 10 years of customer service experience seeking a full-time position in an office or clinical setting to establish skills learned and establish personal growth within the company.

Overview

10
10
years of professional experience

Work History

Certified Medical Assistant

Kim Ross Dermatology
Seguin , TX
08.2024 - Current
  • Taught patients about medications, procedures, and care plan instructions.
    Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Obtained client's medical history, medication information, symptoms, and allergies.
  • Prepared lab specimens for diagnostic evaluation.
  • Scribe
  • Liaised with patients and addressed inquiries, appointment requests, and billing questions.

Certified Medical Assistant

UT Health Science Center-Orthopedic
San Antonio, TX
08.2023 - 08.2024
  • Helped assist with removal of sutures, staples, and dressing changes as directed
  • Called and faxed pharmacies to submit prescriptions and refills.
    Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.''

Day of Job 1

Spectrum
San Antonio, TX
11.2021 - 08.2023
  • Troubleshooting equipment of customers. Guiding technicians through processes that get customers up and running smoothly.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Sales Support I and II

Spectrum
San Antonio, TX
05.2015 - 11.2021
  • Troubleshooting equipment of customers, guiding technicians through processes, facilitating communication, assuring compliance, processing work orders, answering phone calls, assisting sales agents, keying in orders for installations,
  • Multi-site/multi-tenant processing, responding to kana emails, working with regional and account executives on orders, processing escalations, processing orders using Charter and Bright house billing systems,
  • Assisting with the process of new orders from beginning to end in Sales Force and Smart system, entered orders on National accounts, trained in both CSG and Icoms billers.

Order Management Specialist

Time Warner Cable Business Class
San Antonio, TX
08.2014 - 05.2015
  • Processed order entry orders from the quality assurance process to order entry and scheduling, reviewed contracts, worked with different departments to process orders in a timely manner, responsible for meeting daily quotas, helped teammates with questions.

Education

Medical Assisting

The College of Health Care Professions
San Antonio, TX
08-2023

High School Diploma -

Sam Houston High School
San Antonio, TX
06-2008

Skills

  • HIPAA Compliance
  • Specimens collection and processing
  • Patient Scheduling
  • Wound care and irrigation
  • EMR/EHR
  • Certified in Basic Life Support (BLS)
  • Vitals
  • Injections
  • Scribe

Timeline

Certified Medical Assistant

Kim Ross Dermatology
08.2024 - Current

Certified Medical Assistant

UT Health Science Center-Orthopedic
08.2023 - 08.2024

Day of Job 1

Spectrum
11.2021 - 08.2023

Sales Support I and II

Spectrum
05.2015 - 11.2021

Order Management Specialist

Time Warner Cable Business Class
08.2014 - 05.2015

Medical Assisting

The College of Health Care Professions

High School Diploma -

Sam Houston High School

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Donnella O'Neal