Jamie Kraus
Willow Grove,PA
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Strong multitasker with excellent communication and planning abilities.
Overview
30
30
years of professional experience
1996
1996
years of post-secondary education
Work History
Florist
JMK Blooms - self employed
Willow Grove, PA
02.2022 - Current
- Designed custom floral arrangements for weddings and special events.
- Managed inventory of flowers and supplies to ensure freshness and availability.
- Provided exceptional customer service by assisting clients with flower selection.
Owner
JMK Property Services, LLC
Willow Grove, PA
07.2012 - Current
- Managed project timelines and budgets throughout the design processes
- Managed financial aspects including budgeting, invoicing, and expense tracking.
- Maintained relationships with existing clients by providing superior customer service.
Customer Service Representative
Prudential Financial
Horsham, Pennsylvania
09.1995 - 02.2013
- Assisted clients with inquiries regarding insurance products and services.
- Processed policy changes and claims efficiently for customer satisfaction.
- Communicated effectively with clients to resolve issues promptly and accurately.
- Educated customers about benefits, coverage options, and policy details thoroughly.
- Trained new representatives on company policies and customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Upper Moreland High School
Willow Grove, PASkills
- Organization
- Communication
- Time management
- Customer service
- MS Office proficient
Timeline
Florist
JMK Blooms - self employed
02.2022 - Current
Owner
JMK Property Services, LLC
07.2012 - Current
Customer Service Representative
Prudential Financial
09.1995 - 02.2013
Upper Moreland High School