Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jamie Krauss

Amazon Warehouse Associate L1
Omaha,NE

Summary

Hardworking Corporal skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques. Focused Correctional Officer offering 15-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 15-year industry history. Safety-oriented Correctional Officer with more than 15 years in maximum and medium security facilities. Extensively trained in defensive tactics and suicide prevention. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience
5
5
years of post-secondary education

Work History

FC Associate 1

Amazon OMA 2
Omaha, Nebraska
2023.06 - Current
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.

Corrections Officer

Douglas County Correctional Facility
Omaha, NE
06.2022 - 07.2022
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Supervised inmates during meals, recreation and other activities.
  • Interviewed inmates to obtain information and assess needs.
  • Authored incident reports for management on violations and discrepancies.

Customer Service Managemer

BJ's Wholesale
Meriden, CT
08.2017 - 02.2018
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

Call Center Representative

AT&T
Colorado Springs, CO
08.2016 - 07.2017
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Default Resolution Specialist

Nelnet Student Loan Services
Lincoln, NE
08.2014 - 08.2016
  • Collaborated with cross-functional teams to address systemic issues impacting default rates and account management processes.
  • Strengthened relationships with external parties, like collection agencies and legal representatives, to effectively manage defaulted accounts.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Consulted with responsible parties to negotiate repayment plans.

Correctional Corporal

State Of Nebraska
Tecumseh , NE
07.2002 - 07.2014
  • Facilitated successful reentry for released inmates by connecting them with appropriate resources and providing guidance on post-release expectations.
  • Streamlined record-keeping processes through meticulous documentation efforts, resulting in increased efficiency within administrative tasks related to inmate management.
  • Reduced instances of violence within the facility by proactively identifying potential conflicts and addressing issues promptly.
  • Maintained a secure environment for inmates, staff, and visitors through diligent monitoring and enforcement of safety protocols.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Oversaw daily operations within assigned housing unit, ensuring compliance with established procedures and maintaining order among inmates.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Supervised 300 employees and performance of tasks and managed 1100 offenders.

Education

High School Diploma -

Nemaha Valley High School
Cook, NE
08.1991 - 05.1996

Skills

Security Procedures

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Accomplishments

  • Promoted to Level II Corrections Officer after 1 years of employment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Helped implement a weekly domestic violence program for inmates.

Timeline

FC Associate 1

Amazon OMA 2
2023.06 - Current

Corrections Officer

Douglas County Correctional Facility
06.2022 - 07.2022

Customer Service Managemer

BJ's Wholesale
08.2017 - 02.2018

Call Center Representative

AT&T
08.2016 - 07.2017

Default Resolution Specialist

Nelnet Student Loan Services
08.2014 - 08.2016

Correctional Corporal

State Of Nebraska
07.2002 - 07.2014

High School Diploma -

Nemaha Valley High School
08.1991 - 05.1996
Jamie Krauss Amazon Warehouse Associate L1