Jamie Laxton
Syracuse
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
25
25
years of professional experience
Work History
Emergency Response Coordinator
Primary Source Electric
04.2021 - 03.2025
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Coordinate emergency crews/ lineman with proper equiptment
- Onboarding for all crews
- Book travel and residency for crews while away on storm projects
- Run DMV background checks
Medical Assistant
Syracuse Plastic Surgery
02.2016 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Motor Vehicle Damage Appraiser
Northside Collision Center
09.2008 - 02.2016
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Documented condition and special features to provide accurate estimations.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Maintained high work volume and tight deadlines.
- Answered customer questions and provided information about findings.
- Developed strong professional relationships with clients, fostering trust in the appraisal process.
Auto Damage Appraiser
The Body Shop & Paint
05.2000 - 09.2008
- Reduced average appraisal time by adopting advanced tools and technology for precise damage evaluation.
- Contributed to cost savings by identifying potential fraud cases through meticulous examination of vehicle damage patterns.
- Maintained professional credibility by completing continuing education courses as required within the auto damage appraisal field.
- Expedited claim processing times through effective communication with insurance agents, streamlining approval processes for repairs or total loss payouts.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Accurately estimated parts and labor for over repairs.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Used Mitchell to calculate damages and claim values.
- Helped customers obtain alternate transportation via rental car services.
- Matched accurate paint codes
- Searched for and ordered all OEM, Used & Aftermarket parts
Education
No Degree - Bussiness
Columbia College
Mattydale, NYGED -
Liverpool High School
Liverpool, NY06.1998
Skills
- Vehicle inspection proficiency
- Estimating repair costs
- Professionalism and ethics
- Claims handling experience
- Teamwork
- Customer service
- Insurance policy knowledge
- Time management
- Attention to detail
- Reliability
Timeline
Emergency Response Coordinator
Primary Source Electric
04.2021 - 03.2025
Medical Assistant
Syracuse Plastic Surgery
02.2016 - 04.2023
Motor Vehicle Damage Appraiser
Northside Collision Center
09.2008 - 02.2016
Auto Damage Appraiser
The Body Shop & Paint
05.2000 - 09.2008
No Degree - Bussiness
Columbia College
GED -
Liverpool High School
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