JAMIE LEIGH HOLMES
New Brunswick,Canada
Summary
Dynamic and results-oriented Shore Excursions Manager with over 8 years of international experience in the cruise and tourism industry. Proven track record of optimizing guest experiences, leading diverse teams, and driving revenue through innovative tour programming. Known for strong leadership, attention to detail, and ability to thrive in high-pressure, multicultural environments.
Overview
10
10
years of professional experience
Work History
Shore Things Manager
Virgin Voyages
05.2022 - Current
- Lead daily operations of the onboard Shore Excursion department, managing a team and 50+ weekly excursions.
- Cultivate and maintain relationships with global tour vendors, ensuring high standards of safety and service.
- Monitor sales trends and identifying revenue opportunities.
- Address and resolve issues during excursions including delays, injuries, and guest dissatisfaction.
Shore Excursion Manager
Carnival Cruise Lines
10.2021 - 04.2022
- Oversaw all shore excursion operations including scheduling, ticketing, and experience tailoring.
- Managed departmental budget and increased sales through onboard promotions.
- Recruited by Carnival CEO Christine Duffy.
Global Consumer Care Specialist
Spin Master Ltd
08.2020 - 07.2021
- Delivered independent support across global customer base in fast-paced environment.
- Monitored social media trends and assessed new tools.
- Trained new hires and managed international product shipments.
Assistant Shore Excursion Manager
Carnival Cruise Lines
11.2018 - 05.2020
- Assisted in running shore excursions operations and customer service delivery.
- Contributed to strategic planning for onboard revenue generation.
Cruise Relations Manager
Chukka Caribbean Adventures
08.2015 - 08.2017
- Liaison for cruise line and port operations.
- Managed product development and group booking logistics.
- Produced sales reports and revenue forecasts.
Education
High School Diploma -
Leo Hayes High School
Fredericton, NB06.2013
Business Analysis & Process Management
The Power MBA
OnlineSkills
- Shore Excursions Operations
- Vendor Management & Payment Reconciliation
- Budgeting & Revenue Optimization
- Guest Relations & Conflict Resolution
- Team Leadership & Staff Training
- Risk Assessment & Emergency Response
- MS Office, Google Workspace, Virgin Voyages operational systems
Accomplishments
- Received 2x nominations for the Family Love Creed
- GTACC 2021 Virtual Customer Service Excellence Awards Recipient.
Timeline
Shore Things Manager
Virgin Voyages
05.2022 - Current
Shore Excursion Manager
Carnival Cruise Lines
10.2021 - 04.2022
Global Consumer Care Specialist
Spin Master Ltd
08.2020 - 07.2021
Assistant Shore Excursion Manager
Carnival Cruise Lines
11.2018 - 05.2020
Cruise Relations Manager
Chukka Caribbean Adventures
08.2015 - 08.2017
High School Diploma -
Leo Hayes High School
Business Analysis & Process Management
The Power MBA
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