Jamie Lof
Tucson,AZ
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven ability to manage high-stress situations and resolve customer complaints, enhancing loyalty by 20%. Skilled in cash handling and order accuracy, with a focus on cultivating lasting customer relationships and driving repeat business.
Overview
17
17
years of professional experience
Work History
Server
Applebee's
08.2013 - 12.2022
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu options and service protocols.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Adapted to fast-paced environment while managing multiple tables and tasks efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Customer Service Representative
TCIM
01.2010 - 09.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Chrysler Financial
02.2006 - 06.2009
- Assisted customers with inquiries and service requests through multiple communication channels.
- Learned company products and services to provide accurate information to customers.
- Handled customer complaints with empathy, ensuring resolution satisfaction.
- Maintained detailed records of customer interactions for future reference.
Education
High School Diploma -
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Active listening
- Call center experience
- Complaint handling
- Payment processing
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Table bussing
- Dining area maintenance
- Order management
- Beverage preparation
Timeline
Server
Applebee's
08.2013 - 12.2022
Customer Service Representative
TCIM
01.2010 - 09.2013
Customer Service Representative
Chrysler Financial
02.2006 - 06.2009