Jamie Lubken
Spring,Tx
Summary
After focusing on family for 6 years, I am dedicated and hardworking person seeking the right fit to enter a new field. Strong experience and skills related to the medical field, insurance, scheduling and administration. Detail oriented, familiar with medical terminology and billing and coding processes. Strong communication, customer service and organizational skills.
Overview
16
16
years of professional experience
Work History
PCT, AA, Scheduler
Davita
07.2005 - 02.2019
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated closely with healthcare providers to ensure accurate billing and coding practices.
- Learned and mastered many computer systems related to billing and documenting medical related services.
Customer Service Representative
Echostar
05.2003 - 07.2005
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Pre Nursing
Front Range Community College
Westminster, CoMA Certificate - Medical Assisting
Denver Career College
Denver, Co06.2005
High School Diploma -
Horizon High School
Brighton, Colorado05.2003
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Effective Multitasking
- Telephone Etiquette
- Medical Terminology
- Microsoft Office Suite
- Invoice Submission
- Medical Billing
- Administrative Support
- Support Services
- Effective Communication
Timeline
PCT, AA, Scheduler
Davita
07.2005 - 02.2019
Customer Service Representative
Echostar
05.2003 - 07.2005
No Degree - Pre Nursing
Front Range Community College
MA Certificate - Medical Assisting
Denver Career College
High School Diploma -
Horizon High School