Jamie Lynam
Excelsior Springs,MO
Summary
Accomplished Unit Care Coordinator with a proven track record at Heartland Regional Alcohol And Drug Assess Center, enhancing patient outcomes through effective case management, counseling and compassionate support. Skilled in documentation and patient education, I've developed strong community partnerships and significantly improved service quality. Hands on knowledge in motivational interviewing, my approach has consistently fostered client advocacy and conflict resolution.
Overview
9
9
years of professional experience
Work History
Unit Care Coordinator
Heartland Regional Alcohol And Drug Assess Center
12.2020 - Current
- Provide drug and alcohol assessments.
- Teach substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal outcomes.
- Assist clients in gaining housing into Sober Living programs.
Assistant Manager
Dollar General
06.2020 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Quality Assurance and Telemarketing
Unicor
08.2017 - 03.2020
- Improved product quality by implementing rigorous QA and QC processes and procedures.
- Enhanced customer satisfaction by promptly addressing and resolving product complaints and issues.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Landscaping, Lawn Service and Cleaning
Dublin Army Base
10.2015 - 08.2016
- Mowed lawns on the army base on a weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
Education
LAC-TS Through The BSRB - Addiction Counseling
Kansas City Kansas Community College
Kansas City, KS05.2024
Bachelor of Science - Telecommunications Management
DeVry University
Kansas City, KS03.2001
Skills
- Passion for helping
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Quality Assurance
- Compassionate
- Client Advocacy
- Conflict Resolution
- Social Services
- Attention to Detail
- Motivational Interviewing
- Assessment skills
Fishing
I have developed a recent interest for fishing. My boyfriend introduced it to me about 3 years ago and I am in love with it. Most every weekend (in the warmer months) we pack up our 3 dogs and head to the water. This is another passion I am so grateful to have found.
Timeline
Unit Care Coordinator
Heartland Regional Alcohol And Drug Assess Center
12.2020 - Current
Assistant Manager
Dollar General
06.2020 - 12.2020
Quality Assurance and Telemarketing
Unicor
08.2017 - 03.2020
Landscaping, Lawn Service and Cleaning
Dublin Army Base
10.2015 - 08.2016
LAC-TS Through The BSRB - Addiction Counseling
Kansas City Kansas Community College
Bachelor of Science - Telecommunications Management
DeVry University
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