Jamie Maldonado
Bradenton,FL
Summary
Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Background Investigator
Evolution Consulting
05.2023 - Current
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Communicated case progress effectively with supervisors and clients, fostering strong professional relationships built on trust and transparency.
Nursing Assistant Intern
Centro Médico Comayagua Colonial
12.2023 - 12.2023
- Actively participated in change-of-shift handoffs, ensuring clear communication regarding each patient''s status among team members.
- Provided compassionate support to patients and their families during hospital stays.
- Ensured a clean and safe environment by adhering to infection control protocols.
- Assisted nurses with daily tasks, improving workflow efficiency and quality of care.
Customer Service Representative
Home Depot
03.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts -
State College of Florida, Manatee-Sarasota
Bradenton, FLHigh School Diploma -
Bradenton Christian School
Bradenton, FL05.2021
Skills
- Problem-solving abilities
- Critical Thinking
- Team Development
- Time Management
- Verbal and written communication
Certification
- CPR Certification, American Heart Association CPR & First Aid - 2023 to present.
Honors and Awards
The National Honor Society - From 2018 to 2021
- Awarded to students that must have a minimum cumulative GPA of 85, B, 3.0 on a 4.0 scale.
Spanish National Honor Society - From 2019 to 2021
- Awarded to students who has maintained an honor average in the study of Spanish for a minimum of three semesters and is in the 10th grade or higher.
Dean's List - State College of Florida, from 2022 to 2023
- Awarded to students who demonstrate academic excellence.
Languages
Spanish
Full Professional
Timeline
Nursing Assistant Intern
Centro Médico Comayagua Colonial
12.2023 - 12.2023
Background Investigator
Evolution Consulting
05.2023 - Current
Customer Service Representative
Home Depot
03.2021 - 05.2023
Associate of Arts -
State College of Florida, Manatee-Sarasota
High School Diploma -
Bradenton Christian School
- CPR Certification, American Heart Association CPR & First Aid - 2023 to present.
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