Jamie Manis
Rogersville,TN
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. In the time working for Ballad Health I have trained students from schools and also newer employees.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
Ballad Health
Rogersville, TN
01.2017 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Cosmetologist
The Looking Glass Salon
Rogersville, TN
10.2019 - 12.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Waitress
Oh Henrys
Rogersville, TN
05.2013 - 01.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Cherokee High School
Rogersville TNSkills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA
- Blood culture collection
- Capillary puncture
- Infection control
- Quality control
- Paperwork processing
Certification
- PT - Phlebotomy Technician
- ASCP Certification
- Blood Culture contamination rate 0% 2023-2025
Timeline
Cosmetologist
The Looking Glass Salon
10.2019 - 12.2021
Phlebotomist
Ballad Health
01.2017 - Current
Waitress
Oh Henrys
05.2013 - 01.2017
High School Diploma -
Cherokee High School